On-Site Data Center Tech Lead (24/7 Operations)

Oracle

Abilene (TX)

On-site

USD 58,000 - 118,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Oracle is seeking a hands-on Data Center technician for 24/7 on-site support in the US. You will identify opportunities to upgrade server components, validate cabling and connectivity, and mentor technicians while aligning with SOPs and MOPs for Data Center Change Control.

The role requires lifting up to 50 lbs, climbing ladders, and rotating shifts including nights, weekends, and holidays. Ideal candidates have experience with server/storage/network hardware, Linux/Unix familiarity, and strong

Qualifications

Knowledge of server/storage/network hardware systems and components.
Excellent time management skills.
Detail-oriented with excellent organizational skills.
Be a good team player.
Strong interest in learning new DC concepts and technology.
Dependable and trustworthy.
Able to work alone and as part of a team.
Must be able to lift up to 50 lbs.
Able to climb a 9 ft ladder.
Strong verbal and written communication skills.
Shift schedule that rotates. Includes nights, weekends and holidays.
IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.)
Good computer skills
Able to stand and walk for extended periods of time
Able to work 10-12 hour shifts
Any experience with mainstream ticketing systems is a plus
Willing to travel as required
Client experience is preferred

Responsibilities

Datacenter Services Operations-Break/Fix and Hardware Maintenance: identify opportunities to work with servers and hardware to ensure lifecycle efficiency.
Guide technicians on hardware replacement and power distribution; troubleshoot with minimal disruption to critical infrastructure.
Datacenter Services Operations-Network Configuration, Installation, and Augmentation: instruct on network configurations and verify client configs.
Validate cabling and connectivity; ensure devices are connected and error-free.
Technical Support and Trouble Shooting: monitor and assign work in ticketing systems to meet SLAs.
Safety and Compliance: enforce SOPs/MOPs and site rules; ensure safety and security procedures are followed.
Continuous Improvement: train on advanced techniques and escalate recurring issues to improve processes.
Collaboration, Vendor Relations, and Leadership: lead cross-team collaboration and ensure SLAs with vendors.
Planning & Execution: complete complex tasks with limited instructions and guide peers.
Continuous Learning: stay current with trends and best practices; share knowledge.