On-Site Data Center Server Technician

Unisys; Town of Texas, Northern (WI, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Unisys Corporation is seeking an experienced On-Site Service Engineer to provide hands-on support for enterprise data center servers and hardware environments. You will diagnose, repair, and replace server components in customer sites using Dell PowerEdge hardware and iDRAC/iLO management tools.

The role emphasizes hands-on hardware, rack-and-stack, and on-call coverage. A minimum of 3+ years in related roles is required, with strong communication for customer-facing service events.

Qualifications

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct, hands-on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
• Perform hands-on hardware installation, removal, replacement, and repair, including: Memory/DIMMs CPUs/processors Power supplies Fans and cooling components Hard drives/SSDs RAID/HBA components NICs and other PCIe components GPUs and accelerator hardware.
• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms.
• Execute both reactive break/fix and preventive maintenance following established procedures.
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution.
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details.

Skills

Rack-mounted servers

Server hardware

Troubleshooting

On-site support

Linux familiarity

Customer-facing

Education

Associate’s or Bachelor’s degree in IT/CS

Tools

Dell iDRAC

iLO

Job description

Unisys Corporation is seeking an experienced On-Site Service Engineer to provide hands-on support for enterprise data center servers and hardware environments. You will diagnose, repair, and replace server components in customer sites using Dell PowerEdge hardware and iDRAC/iLO management tools.

The role emphasizes hands-on hardware, rack-and-stack, and on-call coverage. A minimum of 3+ years in related roles is required, with strong communication for customer-facing service events.