On-Site Data Center Field Engineer – Diagnostics

Service Express; Portland (OR); Hybride; USD 60 000 - 85 000; Plein temps

Résumé du poste

Service Express is seeking a Field Service Engineer to join our team in the Portland, OR area to support local data center customers. You will diagnose, service, and repair server and storage hardware on-site, with travel across a 120‑mile radius and after-hours on-call rotation.

The role requires hands-on hardware skills, strong problem solving, and the ability to lift up to 50 pounds while maintaining customer service standards and safety compliance.

Qualifications

• Experience working with OEM data center hardware.
• Successful prior field experience.
• Availability for after hours, on-call rotation to support customer needs.
• Must possess a valid driver's license and an appropriate driving record.
• Ability to lift up to 50 pounds and perform physical tasks during work.
• Must pass customer background screenings as part of pre‑employment checks.

Responsabilités

• Provide onsite system diagnostic and analysis support to customers within the territory.
• Respond to customers' system failures with hardware service, testing, and diagnostics.
• Analyze software and hardware error logs to ensure timely repair.
• Repair data center hardware and storage systems and coordinate with support teams.
• Use remote tools for diagnosis and configuration changes when possible.
• Communicate effectively with customers and the support center during repairs.
• Follow defined repair procedures and assess current and future customer needs.

Connaissances

Troubleshooting

CompTIA A+

Server+

Formation

High School Degree

Description du poste

Service Express is seeking a Field Service Engineer to join our team in the Portland, OR area to support local data center customers. You will diagnose, service, and repair server and storage hardware on-site, with travel across a 120‑mile radius and after-hours on-call rotation.

The role requires hands-on hardware skills, strong problem solving, and the ability to lift up to 50 pounds while maintaining customer service standards and safety compliance.