On-Site Customer Support & Tech Troubleshooter

Wi-Fiber, Inc.; Bullhead City (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

Wi-Fiber Inc. in Bullhead City, AZ, is seeking a Customer Service Representative to assist customers with billing, account questions, service scheduling, and basic technical troubleshooting.

You’ll work closely with field technicians and network support teams to resolve issues and ensure a positive experience. This full-time, on-site role involves handling calls and walk-ins, processing payments, and updating CRM records while coordinating installations.

Qualifications

• Experience in customer service or call centers.
• Strong communication and problem-solving skills.
• Ability to troubleshoot routine technical issues.
• Comfort using computers, phone systems, and CRM.
• Interest in learning new technologies.

Responsibilities

• Answer inbound calls and assist walk-in customers.
• Resolve billing, payment, account, and service questions.
• Troubleshoot common internet connectivity issues.
• Schedule installations and technician appointments.
• Process payments and support collections.
• Provide pricing and support for inbound sales inquiries.
• Maintain accurate customer records in CRM.
• Escalate complex issues to appropriate teams.

Skills

Customer service

Communication skills

Troubleshooting

Detail-oriented

Learning mindset

Tools

CRM software

Phone systems

Billing systems

Job description

Wi-Fiber Inc. in Bullhead City, AZ, is seeking a Customer Service Representative to assist customers with billing, account questions, service scheduling, and basic technical troubleshooting.

You’ll work closely with field technicians and network support teams to resolve issues and ensure a positive experience. This full-time, on-site role involves handling calls and walk-ins, processing payments, and updating CRM records while coordinating installations.