Fiber Internet Support Specialist — Growth & Impact

Aspire Fiber, LLC; California; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Long Term Disability

Short Term Disability

Voluntary Life Insurance

Paid time off

Parental Leave

Team Building events

Professional development opportunities

Dynamic work environment

Job summary

Aspire Fiber, LLC in California is seeking a Customer Support Specialist to be the first point of contact for customers, assisting with service inquiries, billing questions, and basic technical issues. You will troubleshoot connectivity, coordinate with Tier 2 when needed, and ensure a positive, first‑class customer experience.

The role requires strong communication, problem solving, and the ability to work across phone, email, and chat.

Qualifications

• High school diploma or equivalent required; associate's degree a plus.
• 1+ years of customer service experience, preferably in telecom, ISP, or a technical support environment.
• Basic understanding of internet connectivity, networking concepts, and modem/router hardware.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills and ability to stay calm under pressure.
• Comfortable working with CRM/ticketing systems.
• Ability to multitask across phone, email, and chat channels.
• Flexibility to work evenings, weekends, or holidays as needed based on business demands.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or ticketing system.
• Troubleshoot internet connectivity, modem/router issues, and basic network problems.
• Assist customers with account updates, service upgrades/downgrades, and billing inquiries.
• Document customer interactions accurately in CRM/ticketing systems.
• Escalate complex technical issues to Tier 2/Network Operations when necessary.
• Educate customers on products, services, and self‑service tools.
• Follow up to ensure resolution and customer satisfaction.
• Maintain knowledge of ISP services, policies, and troubleshooting procedures. Other duties as assigned.

Skills

Customer service

Multitasking

Communication

Phone support

Email support

Chat support

Technical troubleshooting

Crm/ticketing systems

Education

High school diploma

Associate's degree

Tools

CRM software

Ticketing systems

Job description

Aspire Fiber, LLC in California is seeking a Customer Support Specialist to be the first point of contact for customers, assisting with service inquiries, billing questions, and basic technical issues. You will troubleshoot connectivity, coordinate with Tier 2 when needed, and ensure a positive, first‑class customer experience.

The role requires strong communication, problem solving, and the ability to work across phone, email, and chat.