Fiber Internet Support Specialist

Aspire Fiber, LLC; Orlando (FL); Sur place; USD 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Paid time off

Parental Leave

Team Building events

Career development

Résumé du poste

Aspire Fiber, LLC is seeking a Customer Support Specialist to serve as the first point of contact for customers, handling service inquiries, billing questions, and basic technical troubleshooting. You will work to resolve issues with a customer‑first mindset.

The role requires strong communication, problem‑solving, and the ability to educate customers on products and self‑service tools, with opportunities for growth in a fast‑growing telecommunications company.

Qualifications

• High school diploma or equivalent required; associate's degree a plus.
• 1+ years of customer service experience, preferably in telecom, ISP, or technical support.
• Basic understanding of internet connectivity, networking concepts, and modem/router hardware.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills and ability to stay calm under pressure.
• Comfortable working with CRM/ticketing systems.
• Ability to multitask across phone, email, and chat channels.
• Flexibility to work evenings, weekends, or holidays as needed.

Responsabilités

• Respond to customer inquiries via phone, email, chat, or ticketing system.
• Troubleshoot internet connectivity, modem/router issues, and basic network problems.
• Assist customers with account updates, service upgrades/downgrades, and billing inquiries.
• Document customer interactions accurately in CRM/ticketing systems.
• Escalate complex technical issues to Tier 2/Network Operations when necessary.
• Educate customers on products, services, and self‑service tools.
• Follow up to ensure resolution and customer satisfaction.
• Maintain knowledge of ISP services, policies, and troubleshooting procedures. Other duties as assigned.

Connaissances

Customer service

Communication

Problem solving

Multitasking

Billing inquiries

Teamwork

Flexibility schedule

Formation

High school diploma or equivalent

Associate's degree a plus

Outils

CRM/ticketing systems

Description du poste

Aspire Fiber, LLC is seeking a Customer Support Specialist to serve as the first point of contact for customers, handling service inquiries, billing questions, and basic technical troubleshooting. You will work to resolve issues with a customer‑first mindset.

The role requires strong communication, problem‑solving, and the ability to educate customers on products and self‑service tools, with opportunities for growth in a fast‑growing telecommunications company.