Fiber Internet Support Specialist - Customer Advocate

Aspire Broadband Holdings Inc; California; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Paid Time Off

Parental Leave

Team Building

Career Development

Job summary

Aspire Fiber is seeking a Customer Support Specialist to be the first point of contact for customers, handling inquiries related to service, billing, and technical issues. The role emphasizes clear communication, problem solving, and a customer-first mindset.

You'll troubleshoot connectivity, assist with account updates, and document interactions in CRM/ticketing systems. Flexible scheduling including evenings and weekends is expected as needed by business demands.

Qualifications

• 1+ years of customer service experience, preferably in telecom/ISP.
• Strong communication and problem-solving abilities.
• Familiarity with CRM/ticketing systems and multi-channel support.

Responsibilities

• Respond to inquiries via phone, email, chat, or ticketing system.
• Troubleshoot connectivity and basic network issues.
• Assist with account updates, billing inquiries, and service changes.

Skills

Customer service

Communication

Problem solving

CRM proficiency

Education

High school diploma

Associate degree a plus

Tools

Ticketing systems

CRM systems

Job description

Aspire Fiber is seeking a Customer Support Specialist to be the first point of contact for customers, handling inquiries related to service, billing, and technical issues. The role emphasizes clear communication, problem solving, and a customer-first mindset.

You'll troubleshoot connectivity, assist with account updates, and document interactions in CRM/ticketing systems. Flexible scheduling including evenings and weekends is expected as needed by business demands.