Customer Service Representative

Wi-Fiber, Inc.; Bullhead City (AZ); Presencial; USD 32 000 - 52 000; Tempo integral

Resumo da oferta

Wi-Fiber Inc. in Bullhead City, AZ, is seeking a Customer Service Representative to assist customers with billing, account questions, service scheduling, and basic technical troubleshooting.

You’ll work closely with field technicians and network support teams to resolve issues and ensure a positive experience. This full-time, on-site role involves handling calls and walk-ins, processing payments, and updating CRM records while coordinating installations.

Qualificações

• Experience in customer service or call centers.
• Strong communication and problem-solving skills.
• Ability to troubleshoot routine technical issues.
• Comfort using computers, phone systems, and CRM.
• Interest in learning new technologies.

Responsabilidades

• Answer inbound calls and assist walk-in customers.
• Resolve billing, payment, account, and service questions.
• Troubleshoot common internet connectivity issues.
• Schedule installations and technician appointments.
• Process payments and support collections.
• Provide pricing and support for inbound sales inquiries.
• Maintain accurate customer records in CRM.
• Escalate complex issues to appropriate teams.

Conhecimentos

Customer service

Communication skills

Troubleshooting

Detail-oriented

Learning mindset

Ferramentas

CRM software

Phone systems

Billing systems

Descrição da oferta de emprego

We're looking for a Customer Service Representative to join our Bullhead City team. You'll assist customers with billing, account questions, service scheduling, and basic technical troubleshooting while working closely with our field technicians and network support teams.

What You Will Do

• Answer inbound customer calls and assist walk-in customers.
• Resolve billing, payment, account, and service questions.
• Troubleshoot common internet connectivity and equipment issues.
• Schedule installations, maintenance, and technician appointments.
• Process customer payments and assist with collection activities.
• Provide service information, pricing, and support for inbound sales inquiries.
• Maintain accurate customer records and document interactions in our CRM.
• Identify potential network outages and escalated complex issues to the appropriate teams.

What You Will Bring

• Experience in customer service, call centers, or similar high-volume environments.
• Strong communication and problem-solving skills.
• Ability to troubleshoot routine technical issues.
• Strong attention to detail and organizational skills.
• Comfort using computers, phone systems, and customer management software.
• Ability to learn new technologies and procedures.

Basic knowledge of networking and internet connectivity is preferred.

What You Will Experience

This is a full-time, on-site position in our Bullhead City office. The role involves:

• Regular computer and telephone use
• Prolonged sitting
• Occasional standing and walking
• Occasional lifting of items weighing up to 15 pounds.

Wi-Fiber is an equal opportunity employer committed to fair employment practices. Employment decisions are based on qualifications and job-related criteria without discrimination based on any status protected by applicable law.

Reasonable accommodations are available to qualified applicants with disabilities throughout the application and hiring process.

About Wi-Fiber Inc.

• Wi-Fiber provides broadband internet services, helping customers stay connected through reliable service and responsive customer support.