Fiber Internet Support Specialist – Customer Success

Aspire Fiber, LLC; Moorpark (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary and benefits

Medical, Dental, Vision

Paid time off

Parental Leave

Team building events

Professional development

Growth opportunities

Job summary

Aspire Fiber is seeking a Customer Support Specialist to be the first point of contact for customers, handling inquiries, billing questions, and basic technical troubleshooting. You will work across phone, email, chat, and ticketing systems, document interactions, and escalate complex issues when necessary, while building product knowledge and delivering a positive, helpful experience.

This role emphasizes clear communication, problem-solving, and a customer-first mindset, with opportunities for

Qualifications

• High school diploma or equivalent; associate's degree preferred.
• 1+ years customer service, preferably in telecom/ISP/tech support.
• Basic understanding of internet connectivity and modem/router hardware.
• Excellent verbal and written communication.
• Strong problem-solving and ability to stay calm under pressure.
• Experience with CRM/ticketing systems.
• Ability to multitask across phone, email, and chat.
• Willing to work evenings, weekends, or holidays as needed.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or ticketing system.
• Troubleshoot connectivity, modem/router issues, and basic network problems.
• Assist with account updates, service changes, and billing questions.
• Document interactions in CRM/ticketing systems accurately.
• Escalate complex issues to Tier 2/Network Operations when needed.
• Educate customers on products, services, and self-service tools.
• Follow up to ensure resolution and satisfaction.
• Maintain knowledge of ISP policies and troubleshooting procedures.

Skills

Customer service

Communication

Problem solving

CRM/ticketing systems

Multitasking

Flexible hours

Bilingual English/Spanish

Education

High school diploma

Associate's degree

Tools

CRM software

Ticketing system

Job description

Aspire Fiber is seeking a Customer Support Specialist to be the first point of contact for customers, handling inquiries, billing questions, and basic technical troubleshooting. You will work across phone, email, chat, and ticketing systems, document interactions, and escalate complex issues when necessary, while building product knowledge and delivering a positive, helpful experience.

This role emphasizes clear communication, problem-solving, and a customer-first mindset, with opportunities for