On-Site Customer Support Specialist: Warranty & CRM

Talentify; Charlotte (NC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Job summary

Champion Window in Charlotte, NC is seeking a Customer Support Specialist for an on-site role. You will handle customer concerns, schedule warranty appointments, order parts, and maintain records in our CRM throughout installation and service.

This position requires strong communication, high energy, and the ability to multitask as part of a collaborative team. Competitive pay and benefits are included, with on-site work only.

Qualifications

• High school diploma or GED equivalent.
• 5 years of customer support experience preferred.
• Experience in the home improvement industry a plus.
• Must be service-oriented team player with high energy; capable of multi-tasking.
• Able to communicate clearly both verbal and written; strong phone and email etiquette.

Responsibilities

• Answer incoming customer experience support concerns via phone, text, and email.
• Make outbound calls to provide updates on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain customer records in the CRM database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after confirmation is uploaded.
• Generate and distribute Uninstalled and Accounts Receivable reports before meetings.
• Support divisions in Accounts Receivable collections and management.
• Assist with receiving products in CRM Database or F&O.
• Handle routine customer concerns and escalate when needed.

Skills

Customer service

CRM software

Communication

Multitasking

Education

High school diploma / GED

Tools

CRM system

Job description

Champion Window in Charlotte, NC is seeking a Customer Support Specialist for an on-site role. You will handle customer concerns, schedule warranty appointments, order parts, and maintain records in our CRM throughout installation and service.

This position requires strong communication, high energy, and the ability to multitask as part of a collaborative team. Competitive pay and benefits are included, with on-site work only.