On-Site Customer Support Specialist - Home Improvement

Talentify; Wisconsin; On-site; USD 26,000 - 29,000; Full time

Job summary

Champion Window in Wisconsin is seeking a Customer Support Specialist for an on-site role. You will handle customer concerns, schedule warranty appointments, and maintain records through installation and service.

This position requires clear communication, multi-tasking, and a team-oriented approach. Prior customer support experience is preferred, especially in home improvement, with a focus on accuracy and timely problem solving.

Qualifications

• High school diploma or GED equivalent.
• 5 years customer support experience preferred.
• Experience in the home improvement industry is a plus.
• Must be a service-oriented team player with high energy and the ability to multi-task.
• Clear verbal and written communication, including phone skills.

Responsibilities

• Answer incoming customer experience support concerns by phone, text and email.
• Make outbound calls to provide updates on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain customer records in the CRM database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after confirmation is uploaded.
• Generate and distribute Uninstalled and Accounts Receivable reports before meetings.
• Provide support for PSG/CSC for assigned divisions.
• Manage routine and escalated customer concerns for timely resolution.
• Process electronic credit card and check payments.
• Assist with receiving product in CRM or F&O.
• Support divisions in Accounts Receivable collections.
• Other duties as assigned.

Skills

Customer support

Communication

Multi-tasking

Team player

Attention to detail

Verbal and written skills

Education

High school diploma or GED

Job description

Champion Window in Wisconsin is seeking a Customer Support Specialist for an on-site role. You will handle customer concerns, schedule warranty appointments, and maintain records through installation and service.

This position requires clear communication, multi-tasking, and a team-oriented approach. Prior customer support experience is preferred, especially in home improvement, with a focus on accuracy and timely problem solving.