On-Site Customer Support Specialist — CRM & Scheduling

Talentify; Seattle (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

401(k)

Job summary

Champion Window in Seattle, WA is seeking a Customer Support Specialist for an on-site role. You will handle customer concerns, schedule warranty appointments, order parts, and maintain customer records throughout installation and service.

The ideal candidate has strong communication, multitasking ability, and a customer-service mindset. Competitive pay plus benefits such as medical/dental/vision, disability, 401(k), and flexible spending options are offered.

Qualifications

• High school diploma or GED equivalent.
• 5 years customer support experience preferred.
• Experience in home improvement industry a plus.
• Must be service-oriented team player with high energy; multi-tasking and self-directed.

Responsibilities

• Answer incoming customer support concerns via phone, text, and email.
• Make outbound calls to provide installation/service updates.
• Schedule warranty appointments for the Service Department.
• Enter and maintain customer records in CRM Database.

Skills

Customer support experience

Communication skills

Multi-tasking

Team player

Education

High school diploma or GED

Tools

CRM Database

Job description

Champion Window in Seattle, WA is seeking a Customer Support Specialist for an on-site role. You will handle customer concerns, schedule warranty appointments, order parts, and maintain customer records throughout installation and service.

The ideal candidate has strong communication, multitasking ability, and a customer-service mindset. Competitive pay plus benefits such as medical/dental/vision, disability, 401(k), and flexible spending options are offered.