On-Site Customer Support Specialist - Warranty & Parts

Champion Windows & Home Exteriors; Cincinnati (OH); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision/disability

401(k)

Flex spending account

Job summary

Champion Window is seeking a Customer Support Specialist to handle inquiries, schedule warranty appointments, order parts, and maintain customer records through installation and service.

This on-site role requires excellent communication, multitasking ability, and a team-focused attitude. Pay ranges from $21 to $23 per hour, with a comprehensive benefits package and opportunities to contribute to a growing home improvement company. Prior experience in customer support is preferred.

Qualifications

• High school diploma or GED required or equivalent.
• 5 years of customer support experience preferred.
• Experience in the home improvement industry a plus.
• Must be service-oriented with high energy; able to multitask and work well with others.
• Clear verbal and written communication skills; phone and email handling experience is helpful.

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email.
• Make outbound calls to customers to provide updates on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain all customer records and job-related information into CRM Database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after confirmation is uploaded.
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting.
• Provide support for PSG/CSC for assigned division(s).
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution.
• Process electronic credit card and check payments.
• Assist with receiving product(s) in CRM Database and/or F&O.
• Support division(s) in Accounts Receivable collections and management.
• Other duties as assigned.

Skills

Customer service

Phone & email communication

Multi-tasking

Team player

Attention to detail

Education

High school diploma or GED

Tools

CRM system

Accounts receivable software

Job description

Champion Window is seeking a Customer Support Specialist to handle inquiries, schedule warranty appointments, order parts, and maintain customer records through installation and service.

This on-site role requires excellent communication, multitasking ability, and a team-focused attitude. Pay ranges from $21 to $23 per hour, with a comprehensive benefits package and opportunities to contribute to a growing home improvement company. Prior experience in customer support is preferred.