On-Site Customer Experience & Scheduling Specialist

Champion Windows & Home Exteriors; New Berlin (WI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k)

Job summary

Champion Window is seeking an on-site Customer Support Specialist in Wisconsin to handle customer concerns, schedule warranty appointments, order parts, and maintain records through installation and service. This role emphasizes strong communication and timely issue resolution.

The ideal candidate will have a high school diploma or GED and experience in customer support, preferably in home improvement. Candidates should be comfortable multi-tasking in a fast-paced environment and collaborating

Qualifications

• High school diploma or GED equivalent.
• 5 years customer support experience preferred.
• Experience in the home improvement industry a plus.
• Must be service-oriented team player with high energy; capable of multi-tasking and working well with others.
• Clear verbal and written communication skills are essential.

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email.
• Make outbound calls to customers to provide updates on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain all customer records and job-related information into CRM Database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after confirmation is uploaded.
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting.
• Support division(s) in Accounts Receivable collections and management.
• Manage routine customer concerns and help facilitate escalated issues and timely resolution.

Skills

Customer service

Communication

Multi-tasking

Team player

Attention to detail

Education

High school diploma or GED

Tools

CRM Database

Job description

Champion Window is seeking an on-site Customer Support Specialist in Wisconsin to handle customer concerns, schedule warranty appointments, order parts, and maintain records through installation and service. This role emphasizes strong communication and timely issue resolution.

The ideal candidate will have a high school diploma or GED and experience in customer support, preferably in home improvement. Candidates should be comfortable multi-tasking in a fast-paced environment and collaborating