On-Site Customer Support Specialist — Warranty & Service

Talentify; Minneapolis (MN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k)

Flexible spending account

Job summary

Champion Window is seeking a Customer Support Specialist for an on-site role in Minneapolis. You will handle customer support concerns, schedule warranty appointments, and maintain customer records through the installation and service process.

The position emphasizes strong communication, multi-tasking, and team collaboration in a home-improvement environment, with a comprehensive benefits package.

Qualifications

• 5 years of customer support experience preferred.
• Experience in home improvement industry a plus.
• Must be service-oriented and able to multi-task in a fast-paced environment.
• Clear verbal and written communication; strong phone/email/text skills are helpful.

Responsibilities

• Answer incoming customer support concerns via phone, text, and email.
• Make outbound calls to provide updates on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain customer records in CRM database.

Skills

Customer service

Communication

Multi-tasking

Team player

Education

High school diploma or GED

Tools

CRM database

Job description

Champion Window is seeking a Customer Support Specialist for an on-site role in Minneapolis. You will handle customer support concerns, schedule warranty appointments, and maintain customer records through the installation and service process.

The position emphasizes strong communication, multi-tasking, and team collaboration in a home-improvement environment, with a comprehensive benefits package.