On-Site Customer Support & Warranty Coordinator

Champion Windows & Home Exteriors; Fenton (MO); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Flexible spending

Job summary

Champion Window is seeking a Customer Support Specialist to handle customer concerns, schedule warranty appointments, order parts, and maintain accurate records through installation and service. This on-site role requires strong communication, attention to detail, and the ability to multi-task in a fast-paced environment.

You will work with the Service Department, enter and audit orders in the CRM, provide updates to customers by phone, text, or email, and support Accounts Receivable activities

Qualifications

• 5+ years of customer support experience preferred.
• Must be service-oriented team player with high energy and the ability to multi-task.
• Clear verbal and written communication; multi-phone line experience helpful.
• Experience in the home improvement industry a plus.
• Excellent work ethic, solid attendance record and attention to detail.
• Excellent written and oral communication skills including phone skills.

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned

Skills

Customer service experience

Communication skills

Multi-tasking

Team player

Education

High school diploma or GED

Tools

CRM software

Job description

Champion Window is seeking a Customer Support Specialist to handle customer concerns, schedule warranty appointments, order parts, and maintain accurate records through installation and service. This on-site role requires strong communication, attention to detail, and the ability to multi-task in a fast-paced environment.

You will work with the Service Department, enter and audit orders in the CRM, provide updates to customers by phone, text, or email, and support Accounts Receivable activities