On-Site Customer Support Specialist — Home Improvement

Champion Windows & Home Exteriors; Minneapolis (MN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k)

Disability coverage

Job summary

Champion Window in Minneapolis, MN, is seeking a Customer Support Specialist for an on-site role. You will handle customer concerns, schedule warranty appointments, order parts, and maintain records through installation and service.

This on-site position requires strong communication, multitasking, and a client‑focused attitude. The role supports the Service Department with timely updates and accurate CRM data entry.

Qualifications

• High school diploma or GED required or equivalent.
• 5 years of customer support experience preferred.
• Experience in the home improvement industry a plus.
• Must be service-oriented team player with ability to multitask and work well with others.

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email.
• Make outbound calls to customers to provide updates on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain all customer records and job-related information into CRM Database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after confirmation is uploaded.
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting.
• Provide support for PSG/CSC for assigned division(s).
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution.
• Process electronic credit card and check payments.
• Assist with receiving product(s) in CRM Database and/or F&O.
• Support division(s) in Accounts Receivable collections and management.
• Other duties as assigned

Skills

Customer service

Communication

Multi-tasking

Team player

Attention to detail

Phone support

Education

High school diploma or GED

Tools

CRM software

Job description

Champion Window in Minneapolis, MN, is seeking a Customer Support Specialist for an on-site role. You will handle customer concerns, schedule warranty appointments, order parts, and maintain records through installation and service.

This on-site position requires strong communication, multitasking, and a client‑focused attitude. The role supports the Service Department with timely updates and accurate CRM data entry.