On-Site Customer Support Specialist — Time-Critical Logistics

Zohorecruit; St. Louis (MO); On-site; USD 32,000 - 34,000; Full time

Job summary

Crossroads Courier in St. Louis, MO is seeking a Customer Support Specialist to serve as the critical link between customers and operations. You will enter orders, prioritize requests, and support timely, accurate deliveries in a fast-paced environment.

We are an equal opportunity employer, offering competitive pay and growth opportunities. The role requires strong communication, attention to detail, and reliable transportation.

Qualifications

• High school diploma or GED required.
• Associate's or bachelor's degree preferred.
• 1+ years in customer service, dispatch, or order-entry roles.
• Strong computer and data-entry skills.
• Excellent verbal and written communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Reliable transportation and dependable attendance.
• Experience in ticketing, dispatch, logistics, healthcare, or courier work preferred.

Responsibilities

• Answer incoming customer calls, emails, and service requests.
• Enter orders and customer information into our ticketing system.
• Prioritize requests based on urgency.
• Coordinate with dispatch and operations to support deliveries.
• Follow customer-specific instructions and SOPs.
• Provide timely updates to customers.
• Resolve routine issues and escalate complex situations.
• Maintain accurate records in company systems.

Skills

Customer service

Data entry

Verbal & written communication

Multitasking

Attention to detail

Reliable transportation

Education

High school diploma or GED

Associate's degree

Bachelor's degree

Tools

Ticketing system

Dispatch software

Job description

Crossroads Courier in St. Louis, MO is seeking a Customer Support Specialist to serve as the critical link between customers and operations. You will enter orders, prioritize requests, and support timely, accurate deliveries in a fast-paced environment.

We are an equal opportunity employer, offering competitive pay and growth opportunities. The role requires strong communication, attention to detail, and reliable transportation.