Logistics Customer Support Specialist

NOW Courier; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

NOW Courier is seeking a Customer Service Representative to support on-demand courier and flatbed operations. You will communicate with customers, drivers, and operations teams to ensure on-time performance and service reliability.

Ideal candidates have an Associate’s degree or equivalent and at least two years of related logistics experience. Strong organization, problem-solving, and communication skills are essential for success in a fast-paced office and warehouse environment.

Qualifications

• Associate’s Degree or equivalent from a two-year college or technical school.
• Two years of related experience and/or training; logistics and distribution experience desired.

Responsibilities

• Serve as a reliable communication link between customers, drivers, and operations teams.
• Provide proactive shipment updates for on-demand, courier, expedited, and scheduled loads.
• Enter and update shipment details in the TMS and maintain audit-ready records.
• Communicate ETAs, delays, and exceptions to prevent service escalations.
• Process PODs, bills of lading, and other shipment documents in a timely manner.
• Coordinate with Sales to onboard new customers and ensure SLAs are met.

Skills

Customer service

Organized

Problem solving

TMS usage

DOT regulations knowledge

Punctuality

Professional communication

Interpersonal skills

Time management

Documentation accuracy

Confidential information handling

Multitasking

Relationship building

Microsoft Office

Education

Associate’s Degree (A.A.) or equivalent

Tools

TMS

GPS tracking

MS Office

Job description

NOW Courier is seeking a Customer Service Representative to support on-demand courier and flatbed operations. You will communicate with customers, drivers, and operations teams to ensure on-time performance and service reliability.

Ideal candidates have an Associate’s degree or equivalent and at least two years of related logistics experience. Strong organization, problem-solving, and communication skills are essential for success in a fast-paced office and warehouse environment.