Logistics Customer Experience Specialist

Now Courier, Inc.; Indianapolis (IN); Hybrid; USD 40,000 - 52,000; Full time

Job summary

NOW Courier, Inc. is seeking a Customer Service Representative to support on-demand courier, expedited, semi, and flatbed operations.

You will deliver timely, accurate, and professional customer communication throughout the shipment lifecycle, directly contributing to on-time performance and service reliability. You will coordinate closely with drivers and operations teams, provide proactive shipment updates, and manage PODs, bills of lading, and other documents while maintaining audit-ready

Qualifications

• Associate’s Degree (A.A.) or equivalent from a two-year college or technical school; and two years of related experience and/or training.
• Experience in logistics and distribution is desired.
• Ability to communicate professionally with customers, drivers, and operations teams.

Responsibilities

• Deliver the customer experience strategy across touchpoints, channels, services, and solutions.
• Serve as a reliable communication link between customers, drivers, and operations teams.
• Provide proactive shipment updates for on-demand, courier, expedited, and scheduled loads.
• Clearly communicate ETAs, delays, and exceptions to prevent service escalations.
• Maintain professional, solution-focused communication during high-pressure situations.
• Enter and update shipment details in the TMS and ensure documents are processed timely.
• Maintain audit-ready records of customer communications and service actions.
• Coordinate with Sales to onboard new customers.

Skills

Customer service

Communication

Time management

Problem-solving

Attention to detail

Education

Associate degree or equivalent

Tools

MS Word

MS Excel

PowerPoint

Outlook

TMS

GPS tracking

Job description

NOW Courier, Inc. is seeking a Customer Service Representative to support on-demand courier, expedited, semi, and flatbed operations.

You will deliver timely, accurate, and professional customer communication throughout the shipment lifecycle, directly contributing to on-time performance and service reliability. You will coordinate closely with drivers and operations teams, provide proactive shipment updates, and manage PODs, bills of lading, and other documents while maintaining audit-ready