Shipping Clerk — Fast-Paced Logistics & Customer Support

stord; Hebron Estates (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Stord, The Consumer Experience Company, seeks a Customer Service Associate to assist customers, liaise with internal teams, and ensure accurate BOL input and carrier check-ins. You will schedule appointments and organize files for timely information delivery.

Responsibilities include generating reports, updating outbound schedules, and maintaining professional written and verbal communication with customers. Lean process improvements are encouraged, with 1 year in customer service required.

Qualifications

• Minimum 1 year experience in a customer service role.
• Completion of High School Diploma or GED.
• Knowledge of Microsoft Word, Excel & PowerPoint.
• Computer/WMS experience preferred and RF experience preferred.
• Suggest ideas to improve daily processes (LEAN).

Responsibilities

• Assists customers on all issues and acts as liaison between customer and Stord personnel.
• Accurate input and verification of BOLs on a timely basis.
• Check in and out all carriers in accurate and timely manner.
• Make or change appointments for customers as required.
• Organize files to ensure proper information and documentation is available.
• Generate and retain required reporting for the customer and Stord.
• Update outbound schedule and dispatch at scheduled times each day.
• Print outbound BOLs and make available for drivers to pick up.
• Communicate with the customer verbally and in writing with a professional attitude.
• Assist in answering phones and making appointments as needed.
• Additional duties as assigned by Supervisor or Management.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

WMS

RF experience

Job description

Stord, The Consumer Experience Company, seeks a Customer Service Associate to assist customers, liaise with internal teams, and ensure accurate BOL input and carrier check-ins. You will schedule appointments and organize files for timely information delivery.

Responsibilities include generating reports, updating outbound schedules, and maintaining professional written and verbal communication with customers. Lean process improvements are encouraged, with 1 year in customer service required.