Customer Support Specialist

Zohorecruit; St. Louis (MO); On-site; USD 32,000 - 34,000; Full time

Job summary

Crossroads Courier in St. Louis, MO is seeking a Customer Support Specialist to serve as the critical link between customers and operations. You will enter orders, prioritize requests, and support timely, accurate deliveries in a fast-paced environment.

We are an equal opportunity employer, offering competitive pay and growth opportunities. The role requires strong communication, attention to detail, and reliable transportation.

Qualifications

• High school diploma or GED required.
• Associate's or bachelor's degree preferred.
• 1+ years in customer service, dispatch, or order-entry roles.
• Strong computer and data-entry skills.
• Excellent verbal and written communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Reliable transportation and dependable attendance.
• Experience in ticketing, dispatch, logistics, healthcare, or courier work preferred.

Responsibilities

• Answer incoming customer calls, emails, and service requests.
• Enter orders and customer information into our ticketing system.
• Prioritize requests based on urgency.
• Coordinate with dispatch and operations to support deliveries.
• Follow customer-specific instructions and SOPs.
• Provide timely updates to customers.
• Resolve routine issues and escalate complex situations.
• Maintain accurate records in company systems.

Skills

Customer service

Data entry

Verbal & written communication

Multitasking

Attention to detail

Reliable transportation

Education

High school diploma or GED

Associate's degree

Bachelor's degree

Tools

Ticketing system

Dispatch software

Job description

Saint Louis, United States | Posted on 10/01/2026

Crossroads Courier is a privately held, nationwide company,based in St. Louis, that provides time-critical, ground and air courierservices to a wide spectrum of local and national companies. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees and contractors.

Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

Job Description

Location: St. Louis, MO (On-Site)

Hours: Sunday through Thursday12PM - 8 PM ; nights, weekends, and holidays may be required

Pay: $2 3 .00 - $25.00 per hour

We Find A Way.

At Crossroads Courier, every delivery matters.

Whether it's a life-saving medical shipment, a critical manufacturing component , or a time-sensitive business delivery, our team helps customers solve urgent logistics challenges every day.

We're looking for a Customer Support Specialist who thrives in a fast-paced environment, enjoys helping customers, and can balance urgency with accuracy. This role serves as a critical link between our customers and operations team by ensuring customer requests are entered accurately, prioritized appropriately, and executed successfully.

If you're organized, detail-oriented, and enjoy working in an environment where every day is different, we'd love to meet you.

What You'll Do

• Answer incoming customer calls, emails, and service requests
• Accurately enter orders and customer information into our ticketing system
• Prioritize requests based on urgency and customer requirements
• Communicate with dispatch and operations teams to support successful deliveries
• Follow customer-specific instructions and standard operating procedures
• Provide timely updates and professional communication to customers
• Resolve routine customer issues and escalates complex situations appropriately
• Maintain accurate records and documentation within company systems

What We're Looking For

• High school diploma or GED required
• Associate's degree or bachelor's degree preferred
• 1+ years of customer service, administrative support, order entry, dispatch, scheduling, or call center experience
• Strong computer and data entry skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and ability to follow established processes
• Reliable transportation and dependable attendance
• Customer ticketing, dispatch, logistics , healthcare, or courier experience preferred

Why Crossroads Courier?

• Meaningful work supporting healthcare and time-critical logistics
• A company culture built around teamwork, accountability, and customer service
• Strong history of promoting from within
• Opportunities for training, development, and career growth
• Competitive compensation
• Medical, dental, and vision insurance
• Company-paid AD&D coverage
• 401(k) retirement savings plan
• Paid Time Off (PTO)

Crossroads Courier is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.