Dispatcher

Crossroads Courier; St. Louis (MO); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Generous paid time off

Job summary

A regional delivery service in St. Louis seeks an Afterhours Dispatcher to support courier operations. The role involves managing job orders, coordinating drivers, and ensuring outstanding customer service. The ideal candidate has at least 2 years of customer service experience and excels in fast-paced, time-sensitive situations. Offering competitive pay and benefits, this opportunity is ideal for detail-oriented individuals looking to make an impact during critical hours.

Qualifications

• 2+ years of customer service experience in a fast-paced environment.
• Strong multitasking skills and ability to prioritize.
• Excellent written and verbal communication skills.
• Analytical mindset with quick decision-making abilities.
• Valid driver's license with a clean record.

Responsibilities

• Manage daily and next-day job orders and routes for drivers.
• Monitor drivers in real-time to ensure on-time delivery.
• Provide logistical support to drivers via phone and email.
• Deliver outstanding customer service with urgency.
• Enter job order information accurately into the system.

Skills

Customer service experience

Organizational skills

Communication skills

Problem-solving

Microsoft Office proficiency

Education

High school diploma or GED

Job description

Location: Crossroads Courier St. Louis Office (Fully Onsite)

Schedule: Monday through Friday, 7 AM to 4 PM or Saturday through Wednesday, 7 AM to 4 PM (weekends and holidays as required)

Pay: $22 - $24 /hr

About The Role

We are seeking a detail-oriented and dependable Afterhours Dispatcher to support our courier operations outside of standard business hours. In this critical role, you’ll manage job orders, coordinate routes, and provide real-time support to independent driver contractors—ensuring on-time deliveries, clear communication, and exceptional service for both drivers and customers.

The ideal candidate thrives in a fast-paced, time-sensitive environment, communicates clearly under pressure, and takes pride in keeping operations running smoothly.

What You’ll Do

Dispatch & Operations

• Prepare, assign, and manage daily and next-day job orders and routes for independent driver contractors.
• Ensure all jobs are allocated efficiently based on priority, coverage, and available resources.
• Monitor drivers in real time and take corrective action to maintain service levels and on-time delivery performance.
• Complete end-of-shift scheduled coverage for manager review and reassign routes as needed.
• Apply ancillary charges to job orders as applicable (e.g., van fees, waiting time).
• Activate and deactivate drivers in the dispatch system as required.

Driver Support & Communication

• Provide logistical and operational support to drivers via phone and email.
• Communicate special delivery instructions, routing guidance, and pickup/delivery expectations.
• Assist drivers with questions such as proof of delivery and job status.
• Report driver and customer issues daily to the Afterhours Operations Manager.

Customer Service & Administration

• Deliver outstanding customer service to internal and external customers with professionalism and urgency.
• Accurately gather and enter all required job order information into the system.
• Complete daily checklists and identify opportunities for continuous improvement.
• Follow all company policies and procedures, including safety and attendance standards.
• Perform additional duties as assigned in support of afterhours operations.

Required Qualifications

• High school diploma or GED with 2+ years of customer service experience, preferably in a fast-paced or time-sensitive environment.
• Strong organizational and multitasking skills with the ability to prioritize under pressure.
• Excellent written and verbal communication skills with a professional, customer-focused attitude.
• Analytical, problem-solving mindset with the ability to make quick, effective decisions.
• Proficiency in Microsoft Office (Excel, Outlook, Teams, SharePoint) and ability to learn new systems quickly.
• Willingness to work overtime and flexible hours to meet operational demands.
• Valid driver’s license with a clean driving record and flexibility to assist with deliveries when needed.

Preferred Qualifications

• Dispatching experience.
• Background in courier, logistics, or delivery service environments.

Why Join Us?

• Play a key role in keeping critical afterhours operations running smoothly.
• Health, dental, and vision insurance, plus 401(k) with company match.
• Tuition reimbursement and professional development opportunities.
• Generous paid time off: Vacation, sick leave, and holidays.
• A chance to join a company where your ambition and performance are recognized and rewarded.
• A values-driven, people-first culture.
• A chance to see your work make a real impact… fast!

Crossroads Courier is an Equal Opportunity / Affidatative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.