On-Site Customer Support Specialist

Revusys; Chicago (IL); Sur place; USD 42 000 - 66 000; Plein temps

Résumé du poste

Revusys is seeking a Customer Service Representative to be the primary contact for clients, delivering timely, effective solutions in a fast-paced, on-site environment. You will respond to inquiries via calls, email, and chat; troubleshoot issues; document interactions in our CRM; and collaborate with cross-functional teams to resolve complex cases while maintaining up-to-date product knowledge.

Strong communication, active listening, time management, and CRM proficiency are essential for

Qualifications

• 2–3 years of proven experience in a customer-facing support role.
• Excellent verbal and written communication skills.
• Demonstrated active listening and problem-solving abilities.
• Strong time-management skills with the ability to prioritize tasks effectively.

Responsabilités

• Respond to inbound calls, emails, and chat messages, ensuring a professional and courteous experience.
• Identify customer needs, troubleshoot problems, and provide clear, step-by-step resolutions.
• Document interactions accurately in the CRM system and follow up on open cases.
• Collaborate with cross-functional teams to escalate complex issues and track resolution progress.
• Maintain up-to-date knowledge of products, policies, and procedures.
• Meet or exceed established service level agreements (SLAs) and performance metrics.
• Contribute to continuous improvement initiatives by sharing feedback and suggestions.

Connaissances

Active listening

Verbal communication

Time management

CRM proficiency

Outils

Zendesk

ServiceNow

Description du poste

Revusys is seeking a Customer Service Representative to be the primary contact for clients, delivering timely, effective solutions in a fast-paced, on-site environment. You will respond to inquiries via calls, email, and chat; troubleshoot issues; document interactions in our CRM; and collaborate with cross-functional teams to resolve complex cases while maintaining up-to-date product knowledge.

Strong communication, active listening, time management, and CRM proficiency are essential for