Remote Customer Support Analyst for SaaS & AI

RevSpring, Inc.; Phoenix (AZ); Remote; USD 52,000 - 76,000; Full time

Job summary

RevSpring, Inc. seeks a Customer Support Analyst to own Tier 1 customer issues from intake to resolution or handoff. You will use Zendesk, Salesforce, Confluence, Jira, and Jenkins to troubleshoot product and workflow questions, investigate data discrepancies, and protect customer satisfaction.

You will meet SLAs, develop product knowledge, and collaborate across teams while working in a remote setting with occasional travel up to 20% for client visits and internal meetings.

Qualifications

• Bachelor’s Degree from college/university required.
• 1–2 years of experience supporting medical SaaS products.
• Experience with Epic, Cerner, and MEDITECH EHR systems.
• Advanced Microsoft Excel skills.
• Basic Python and HTML programming proficiency.
• Demonstrated commitment to customer satisfaction and operational excellence.

Responsibilities

• Meet SLAs and maintain customer satisfaction to help the team achieve its scorecard metrics.
• Develop an end-to-end understanding of our product solutions and serve as a technical resource for other functions across the organization.
• Build proficiency in Zendesk, Salesforce, Confluence, Jira, Jenkins, and other systems, and perform additional duties as required.
• Report to the Manager, Customer Support.

Skills

Troubleshooting

Communication

Analytical thinking

Organizational skills

Customer-focused

Time management

Problem-solving

Ownership

Education

Bachelor's degree

Tools

Zendesk

Salesforce

Confluence

Jira

Jenkins

Excel

Python

HTML

Job description

RevSpring, Inc. seeks a Customer Support Analyst to own Tier 1 customer issues from intake to resolution or handoff. You will use Zendesk, Salesforce, Confluence, Jira, and Jenkins to troubleshoot product and workflow questions, investigate data discrepancies, and protect customer satisfaction.

You will meet SLAs, develop product knowledge, and collaborate across teams while working in a remote setting with occasional travel up to 20% for client visits and internal meetings.