On-Site Customer Support & Scheduling Pro – Home Services

Guild Garage Group; Elmwood Park (NJ); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k) with company match

Employee referral program

Recognition for strong performance

Job summary

Guild Garage Group LLC is seeking a Customer Service Representative in Elmwood Park, NJ to be the main contact for customers and a link between our office and field teams.

You will handle scheduling, updates, and issue resolution in a fast-paced setting, with opportunities for career growth and advancement. The role offers on-site work, competitive hourly pay, and benefits such as health insurance and 401(k) with company match.

Qualifications

• Minimum 1 year of customer service experience preferred.
• Bilingual English/Spanish a plus.
• Experience in residential home services is helpful.
• Strong communication and active listening skills.
• Ability to multitask and stay organized in a busy environment.

Responsibilities

• Answer inbound calls and assist customers with scheduling and service needs.
• Provide professional, empathetic, and solution-focused support.
• Manage high volume calls with accuracy and attention to detail.
• Coordinate with technicians and internal teams to keep appointments on track.
• Communicate appointment details, service updates, and schedule changes.
• Address customer concerns and follow through on issues.
• Maintain accurate customer records and document interactions.
• Identify opportunities to recommend services meeting customer needs.
• Learn our services and processes to become a trusted resource.

Skills

Customer service

Communication

Active listening

Time management

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Guild Garage Group LLC is seeking a Customer Service Representative in Elmwood Park, NJ to be the main contact for customers and a link between our office and field teams.

You will handle scheduling, updates, and issue resolution in a fast-paced setting, with opportunities for career growth and advancement. The role offers on-site work, competitive hourly pay, and benefits such as health insurance and 401(k) with company match.