Customer Service Representative

Guild Garage Group; Elmwood Park (NJ); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k) with company match

Employee referral program

Recognition for strong performance

Job summary

Guild Garage Group LLC is seeking a Customer Service Representative in Elmwood Park, NJ to be the main contact for customers and a link between our office and field teams.

You will handle scheduling, updates, and issue resolution in a fast-paced setting, with opportunities for career growth and advancement. The role offers on-site work, competitive hourly pay, and benefits such as health insurance and 401(k) with company match.

Qualifications

• Minimum 1 year of customer service experience preferred.
• Bilingual English/Spanish a plus.
• Experience in residential home services is helpful.
• Strong communication and active listening skills.
• Ability to multitask and stay organized in a busy environment.

Responsibilities

• Answer inbound calls and assist customers with scheduling and service needs.
• Provide professional, empathetic, and solution-focused support.
• Manage high volume calls with accuracy and attention to detail.
• Coordinate with technicians and internal teams to keep appointments on track.
• Communicate appointment details, service updates, and schedule changes.
• Address customer concerns and follow through on issues.
• Maintain accurate customer records and document interactions.
• Identify opportunities to recommend services meeting customer needs.
• Learn our services and processes to become a trusted resource.

Skills

Customer service

Communication

Active listening

Time management

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Elmwood Park, NJ | Full-Time | On-Site
Pay: $22–$26 per hour, depending on experience
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. with Rotating Saturdays

Help Customers. Support Your Team. Build Your Career.

An established residential home services company is seeking a dependable, customer-focused Customer Service Representative to join our team in Elmwood Park, NJ.

If you enjoy helping people, coordinating busy schedules, and keeping things organized in a fast-paced environment, this is an opportunity to make a meaningful impact every day.

What You’ll Do

As a Customer Service Representative, you’ll be a primary point of contact for customers and an essential connection between our office and field teams. Your responsibilities will include:

• Answering inbound calls and assisting customers with scheduling and service needs
• Providing professional, empathetic, and solution-focused customer support
• Managing a high volume of calls while maintaining accuracy and attention to detail
• Coordinating with technicians and internal teams to keep appointments running smoothly
• Communicating appointment details, service updates, and schedule changes
• Addressing customer concerns and following through on outstanding issues
• Maintaining accurate customer records and documenting interactions
• Identifying opportunities to recommend services that meet customer needs
• Learning our services and processes to become a trusted resource

What We’re Looking For

At least one year of customer service experience preferred, especially in residential home services such as garage doors, HVAC, plumbing, or electrical

Previous scheduling or dispatch experience is a plus

Familiarity with ServiceTitan is helpful; training is available

Strong communication and active listening skills

The ability to multitask, prioritize, and stay organized in a busy environment

A calm, professional approach to handling customer concerns

Dependability, attention to detail, and a team-focused mindset

Bilingual English/Spanish skills are a plus

High school diploma or equivalent required

Availability to work Monday–Friday, 8:00 a.m.–5:00 p.m. with Rotating Saturdays

Hourly pay: $22–$26, depending on experience

• Structured training and ongoing support
• Career growth and advancement opportunities
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Employee referral program
• Recognition for strong performance and contributions

Ready to Join Our Team?

We’re looking for someone who takes pride in helping customers and supporting a team. If you’re organized, dependable, and ready for your next opportunity, we’d love to hear from you.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Door Works may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$22 - $26 USD