Customer Experience Specialist — Bilingual English/Spanish

Precision Door Service; Pequannock Township (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k plan

PTO (vacation, sick, personal)

Bonus opportunities

Paid Training

Company events

Breakfast and snacks

Job summary

Precision Overhead Garage Door Service is seeking a full-time Customer Service Representative in New Jersey. You will be the front line, handling inquiries by phone or electronic means, dispatching technicians, and scheduling estimates.

Strong communication, product knowledge, and documentation will be essential. We offer comprehensive benefits including medical, dental, vision, life insurance, and a 401k, plus PTO, paid training, and growth opportunities.

Qualifications

• High school diploma or equivalent is required; some college is a plus.
• 0-3 years in a previous heavy-volume customer service role preferred.
• Must have computer skills (e-mail, Microsoft applications); tablet proficiency is a plus.
• Must demonstrate proficient phone skills and attention to detail.
• Must be available to work at least one weekend day (Sat or Sun) after probation.

Responsibilities

• Interact with customers in response to inquiries, concerns, and requests about our products and services.
• Deal directly with customers either by phone or electronically.
• Respond to and resolve customer issue(s).
• Keep records of customer interactions and transactions.
• Communicate and coordinate with internal departments.
• Dispatch Technicians.
• Schedule door estimates.
• Demonstrate product knowledge, problem solving and documentation skills.
• Manage business reviews both orally and electronically via internal and external channels.
• Ensure timely arrival to work to facilitate calls.
• Participate in ongoing training.
• Willingness to cross-train in other areas.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Customer service experience

Phone skills

Attention to detail

Microsoft Office

Tablet proficiency

Education

High school diploma or equivalent

Tools

Service Titan

Trello

SendHub

Google Mail

Dialpad

Job description

Precision Overhead Garage Door Service is seeking a full-time Customer Service Representative in New Jersey. You will be the front line, handling inquiries by phone or electronic means, dispatching technicians, and scheduling estimates.

Strong communication, product knowledge, and documentation will be essential. We offer comprehensive benefits including medical, dental, vision, life insurance, and a 401k, plus PTO, paid training, and growth opportunities.