Customer Service Representative

guildgaragegroup; Elmwood Park (NJ); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Employee discounts

Employee referral program

Recognition for performance

Job summary

Guild Garage Group LLC is seeking a dependable Customer Service Representative in Elmwood Park, NJ to handle scheduling, phone inquiries, and service coordination in a fast-paced, customer-focused environment.

This full-time, on-site role offers hourly pay of $22–$26, a Monday–Friday schedule with rotating Saturdays, and opportunities to grow while assisting homeowners with garage doors, HVAC, plumbing, or electrical services.

Qualifications

• At least 1 year of customer service experience, preferably in residential home services.
• Scheduling or dispatch experience is a plus.
• Familiarity with ServiceTitan; training provided.
• Strong communication and active listening skills.
• Able to multitask, prioritize, and stay organized.
• Calm, professional approach to handling customer concerns.
• Dependability and attention to detail; team-focused.
• Bilingual English/Spanish a plus.
• Availability to work Monday–Friday, 8:00 a.m.–5:00 p.m. with rotating Saturdays.

Responsibilities

• Answer inbound calls and assist customers with scheduling and service needs.
• Provide professional, empathetic, and solution-focused support.
• Manage a high volume of calls with accuracy and attention to detail.
• Coordinate with technicians and internal teams to keep appointments on schedule.
• Communicate appointment details and service updates.
• Address customer concerns and follow through on outstanding issues.
• Maintain accurate customer records and document interactions.
• Identify opportunities to recommend services meeting customer needs.
• Learn our services and processes to be a trusted resource.

Skills

Customer service

Communication

Active listening

Multitasking

Organizational skills

Teamwork

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Customer Service Representative

Elmwood Park, NJ | Full‑Time | On‑Site

Pay: $22‑$26 per hour, depending on experience

Schedule: Monday‑Friday, 8:00 a.m.–5:00 p.m. with Rotating Saturdays

Job Summary

An established residential home services company is seeking a dependable, customer‑focused Customer Service Representative to join our team in Elmwood Park, NJ. If you enjoy helping people, coordinating busy schedules, and keeping things organized in a fast‑paced environment, this is an opportunity to make a meaningful impact every day. This search is being conducted confidentially. Company details will be shared with candidates during the interview process.

What You'll Do

• Answering inbound calls and assisting customers with scheduling and service needs


• Providing professional, empathetic, and solution‑focused customer support


• Managing a high volume of calls while maintaining accuracy and attention to detail


• Coordinating with technicians and internal teams to keep appointments running smoothly


• Communicating appointment details, service updates, and schedule changes


• Addressing customer concerns and following through on outstanding issues


• Maintaining accurate customer records and documenting interactions


• Identifying opportunities to recommend services that meet customer needs


• Learning our services and processes to become a trusted resource

What We're Looking For

• At least one year of customer service experience preferred, especially in residential home services such as garage doors, HVAC, plumbing, or electrical


• Previous scheduling or dispatch experience is a plus


• Familiarity with ServiceTitan is helpful; training is available


• Strong communication and active listening skills


• The ability to multitask, prioritize, and stay organized in a busy environment


• A calm, professional approach to handling customer concerns


• Dependability, attention to detail, and a team‑focused mindset


• Bilingual English/Spanish skills are a plus


• High school diploma or equivalent required


• Availability to work Monday‑Friday, 8:00 a.m.–5:00 p.m. with Rotating Saturdays

Compensation & Benefits

• Hourly pay: $22‑$26, depending on experience


• Structured training and ongoing support


• Career growth and advancement opportunities


• Health, dental, and vision insurance


• Paid time off and paid holidays


• 401(k) with company match


• Employee discounts


• Employee referral program


• Recognition for strong performance and contributions

Ready to Join Our Team?

We're looking for someone who takes pride in helping customers and supporting a team. If you're organized, dependable, and ready for your next opportunity, we'd love to hear from you.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Door Works may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range $22 - $26 USD