Columbus On-Site Customer Support Specialist

America; Columbus (OH); On-site; USD 19,000 - 21,000; Full time

Job summary

America is seeking a Customer Service Representative in Columbus, OH to deliver exceptional support via phone, email, and chat. You will be the first point of contact, handle inquiries, and resolve issues to maintain our reputation for outstanding service.

Ideal candidates have strong communication, experience in telephone customer service, and the ability to work in a fast-paced environment. The role is fully on-site at our Columbus headquarters, with meticulous record-keeping and

Qualifications

• Excellent verbal and written communication skills.
• Proven experience in telephone customer service and problem resolution.
• Ability to work in a fast-paced environment while maintaining a positive attitude.

Responsibilities

• Answering customer inquiries via phone, email, and chat in a timely and professional manner.
• Interacting with field service technicians, installers, superintendents regarding warranty issues.
• Resolving customer issues and complaints with empathy and efficiency.
• Processing customer orders and managing customer accounts.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to ensure customer satisfaction.

Skills

Verbal communication

Written communication

Phone customer service

Problem resolution

Organizational skills

Multitasking

Tools

Microsoft Office Suite

Job description

America is seeking a Customer Service Representative in Columbus, OH to deliver exceptional support via phone, email, and chat. You will be the first point of contact, handle inquiries, and resolve issues to maintain our reputation for outstanding service.

Ideal candidates have strong communication, experience in telephone customer service, and the ability to work in a fast-paced environment. The role is fully on-site at our Columbus headquarters, with meticulous record-keeping and