On-Site Customer Support & Order Specialist

Patrick's IMACS; Madison (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Patrick's IMACS in Madison, MS is seeking a Customer Service Representative for a full-time, on-site role. You will respond to customer inquiries, provide product information, process orders, update records, and coordinate with internal teams to resolve issues.

You will monitor requests to ensure timely resolutions and contribute to ongoing process improvements. The ideal candidate has strong communication, organizational skills, and comfort working onsite in a fast-paced setting.

Qualifications

• Excellent customer service and professional communication.
• Strong organizational skills and ability to manage multiple inquiries.
• Experience in customer-facing roles and on-site teamwork.

Responsibilities

• Respond to customer inquiries with accurate product and order information.
• Process orders and update customer records efficiently.
• Handle returns or exchanges and coordinate with internal teams.
• Monitor requests and follow up to ensure timely resolutions; suggest process improvements.

Skills

Customer service

Communication

Multitasking

On-site collaboration

English proficiency

Education

High school diploma

Tools

CRM software

Order entry systems

Job description

Patrick's IMACS in Madison, MS is seeking a Customer Service Representative for a full-time, on-site role. You will respond to customer inquiries, provide product information, process orders, update records, and coordinate with internal teams to resolve issues.

You will monitor requests to ensure timely resolutions and contribute to ongoing process improvements. The ideal candidate has strong communication, organizational skills, and comfort working onsite in a fast-paced setting.