Customer Service Representative

Patrick's IMACS; Madison (MS); Presencial; USD 32.000 - 42.000; Tempo integral

Resumo da vaga

Patrick's IMACS in Madison, MS is seeking a Customer Service Representative for a full-time, on-site role. You will respond to customer inquiries, provide product information, process orders, update records, and coordinate with internal teams to resolve issues.

You will monitor requests to ensure timely resolutions and contribute to ongoing process improvements. The ideal candidate has strong communication, organizational skills, and comfort working onsite in a fast-paced setting.

Qualificações

• Excellent customer service and professional communication.
• Strong organizational skills and ability to manage multiple inquiries.
• Experience in customer-facing roles and on-site teamwork.

Responsabilidades

• Respond to customer inquiries with accurate product and order information.
• Process orders and update customer records efficiently.
• Handle returns or exchanges and coordinate with internal teams.
• Monitor requests and follow up to ensure timely resolutions; suggest process improvements.

Conhecimentos

Customer service

Communication

Multitasking

On-site collaboration

English proficiency

Formação

High school diploma

Ferramentas

CRM software

Order entry systems

Descrição da vaga

Company Description

Patrick's IMACS is a third-generation business that has been serving customer needs since 1964. The company is committed to delivering reliable products and solutions while maintaining strong, long-term relationships with its customers. Patrick's IMACS emphasizes personalized service and collaborative problem solving to address a wide range of customer requirements. Team members are encouraged to take pride in helping customers find effective, practical solutions. The company values integrity, responsiveness, and a service-focused mindset in all aspects of its operations.

Role Description

The Customer Service Representative role at Patrick's IMACS is a full-time, on-site position based in Madison, MS. In this role, the team member will respond to customer inquiries providing accurate information about products, services, and order status. Daily tasks include processing orders, updating customer records, handling returns or exchanges, and coordinating with internal teams to resolve issues promptly. The role involves actively monitoring and following up on customer requests to ensure timely resolution and a positive experience. The Customer Service Representative will also contribute to continuous improvement by identifying common customer concerns and suggesting enhancements to processes and service delivery.

Qualifications

• Ability to provide high-quality customer service, with a focus on Customer Support and Customer Satisfaction.
• Experience enhancing Customer Experience through clear communication, empathy, and proactive problem solving.
• Background working as Customer Service Representatives or in similar customer-facing roles.
• Strong organizational skills, attention to detail, and ability to manage multiple inquiries simultaneously.
• Excellent verbal and written communication skills in English, including professional phone and email etiquette.
• Comfort working on-site in a fast-paced environment and collaborating with cross-functional teams.
• Basic computer literacy and experience using customer management or order entry systems.
• High school diploma or equivalent required; additional education or training in business or communications is beneficial.