Customer Care Specialist: Fast-Paced Support & Sales

Orascoptic; Madison (WI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Medical benefits

401K match

Job summary

Envista is seeking a Customer Care Representative in Madison, WI to respond to internal and external inquiries by phone and email, process orders, and ensure high-quality service. You will collaborate with logistics, regulatory, and sales teams to resolve issues and meet KPIs, while maintaining accurate customer data and completing RMAs as needed.

The role requires a high school diploma, 1+ year of customer service experience (international preferred), and proficiency with Microsoft Office;

Qualifications

• High school diploma or equivalent required.
• Minimum of 1-year relevant customer service work experience preferred.
• Experience providing customer service to international customers, highly preferred.

Responsibilities

• Answers inbound customer calls and emails related to placing orders, order status, product information, basic troubleshooting, or pricing.
• Regularly monitors emails and ensures department goals are met while providing exceptional customer service.
• Processes customer orders and complaints in ERP system (Oracle) promptly and accurately.
• Proactively informs leadership of any foreseen issues or challenges.
• Effectively collaborates with multiple departments such as logistics, trade compliance, regulatory affairs, supply chain, and sales when needed to resolve customer issues.
• Creates and maintains customer accounts.
• Attends KPI meetings and meets individual metrics.
• Resolves technical issues over the phone and prepares RMAs as needed.
• Recommends specific products to proactively close phone sales.
• Participates in continuous improvement activities under the Envista Business System (EBS).
• Completes annual compliance trainings and attends required trainings.
• Follows company policies including quality and safety.

Skills

Customer service

Microsoft Office

Data entry

English communication

Prioritization

ERP systems

Education

High school diploma or equivalent

1 year customer service experience

International customer service experience

Tools

Oracle ERP

Job description

Envista is seeking a Customer Care Representative in Madison, WI to respond to internal and external inquiries by phone and email, process orders, and ensure high-quality service. You will collaborate with logistics, regulatory, and sales teams to resolve issues and meet KPIs, while maintaining accurate customer data and completing RMAs as needed.

The role requires a high school diploma, 1+ year of customer service experience (international preferred), and proficiency with Microsoft Office;