On‑Site Customer Success Trainee (Dallas)

Stevens Transport, Inc.; Springdale (AR); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) retirement plan with quarterly匹

Job summary

Stevens Transport, Inc. is seeking a Customer Success Manager in Training to develop core skills in customer relationship management, account leadership, and transportation operations.

This on-site program is based at our Dallas, TX headquarters and includes structured learning with hands-on experience across customer service, reporting, and cross-functional collaboration. As you progress, you’ll assist with customer communications, performance reporting, and issue resolution while working

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Business, Supply Chain, Logistics, Communications, or a related field preferred.
• Experience in transportation, logistics, customer service, account management, operations, or a related environment preferred.

Responsibilities

• Complete hands-on training in Stevens Transport operations, customer service standards, and account-management practices.
• Learn customer-specific requirements, service expectations, business needs, and operating processes.
• Shadow experienced Customer Success leaders and progressively assume responsibility for customer communication and account activities.
• Serve as a developing liaison between customers and internal Operations, Sales, and support teams.
• Monitor daily account activity, identify potential service risks, and help coordinate solutions before issues affect the customer.
• Research service exceptions and communicate timely, accurate updates to customers and internal stakeholders.
• Track customer and operational key performance indicators and use performance data to identify trends and priorities.
• Prepare customer reports, performance updates, and account communications.
• Participate in customer meetings and internal account reviews while building presentation and relationship‑management skills.
• Learn escalation procedures and effective methods for communicating time‑sensitive customer issues.
• Develop sound judgment in balancing customer expectations, operational capabilities, and business objectives.
• Take on progressively greater responsibility for customer accounts based on demonstrated knowledge, performance, and readiness.

Skills

Customer service

Relationship building

Communication

Problem solving

Account management

Organization

Adaptability

Analytical thinking

Collaboration

Time management

Education

High school diploma or equivalent

Bachelor’s degree in Business, Supply Chain, Logistics, Communications, or a related field

Job description

Stevens Transport, Inc. is seeking a Customer Success Manager in Training to develop core skills in customer relationship management, account leadership, and transportation operations.

This on-site program is based at our Dallas, TX headquarters and includes structured learning with hands-on experience across customer service, reporting, and cross-functional collaboration. As you progress, you’ll assist with customer communications, performance reporting, and issue resolution while working