Driver Training Student Success Manager

Stevens Transport INC.; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Stevens Transport INC. in Dallas, TX seeks a Student Training Manager to lead the Student Counseling Department and related training support functions.

You will coach the Counselors and Planners, coordinate with the Driver Training leadership, and drive strategies to improve student success and retention. The role focuses on guiding students through all training phases, ensuring timely interventions, and maintaining thorough documentation of progress.

Qualifications

• Demonstrated experience leading, coaching, and developing employees in a fast-paced operational or service environment.
• Strong written and verbal communication skills with cross-functional partners.
• Ability to manage escalated concerns and resolve conflicts professionally.

Responsibilities

• Provide direct leadership and oversight of the Student Counseling Department and related student training support functions.
• Supervise, coach, and develop Student Training Counselors, Student Planners, and the Graduate Yard Coordinator to ensure high-quality student support.
• Partner with the Director of Driver Training to develop and execute student success, retention, engagement, and training completion strategies.
• Monitor student progression through all training phases and coordinate timely intervention when challenges arise.
• Serve as the primary escalation point for student issues, concerns, complaints, and conflict resolution.
• Develop, implement, and maintain processes, policies, and best practices for student engagement and completion milestones.
• Collaborate with Driver Trainers, Training Safety, Recruiting, Operations, and other departments to strengthen communication and enhance the student experience.
• Analyze retention, completion, progression, and satisfaction metrics and provide recommendations for continuous improvement.
• Conduct regular team meetings, performance reviews, coaching sessions, and development discussions with direct reports.
• Ensure accurate, timely documentation of student interactions, concerns, action plans, and resolutions.
• Promote a culture of professionalism, accountability, communication, customer service, and continuous improvement.
• Prepare and present departmental performance reports, trends, and recommendations to the Director of Driver Training.
• Identify opportunities to improve student experience and increase training completion rates.
• Coordinate student planning and graduate yard activities to support an organized transition through training milestones.
• Lead special projects and initiatives as assigned by the Director of Driver Training.

Skills

Leadership

Coaching

Student engagement

Conflict resolution

Performance management

Process improvement

Data analysis

Reporting

Communication

Customer service

Decision making

Cross-functional collaboration

Documentation

Policy interpretation

Strategic planning

Education

High school diploma or equivalent

Bachelor's degree in Business Administration, Human Resources, Education, Transportation, Logistics, or related field preferred

Tools

AS/400

MS Office

Excel

Job description

Stevens Transport INC. in Dallas, TX seeks a Student Training Manager to lead the Student Counseling Department and related training support functions.

You will coach the Counselors and Planners, coordinate with the Driver Training leadership, and drive strategies to improve student success and retention. The role focuses on guiding students through all training phases, ensuring timely interventions, and maintaining thorough documentation of progress.