Senior Customer Success Manager – Executive Accounts

Stevens Transport INC.; Dallas (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Stevens Transport INC. in Dallas, TX seeks a Customer Success Manager to lead a team that manages key accounts, drives growth, and ensures delivery excellence in a temperature‑controlled logistics environment.

You will oversee CSAs, account coordinators, and senior managers, acting as the primary contact for top accounts, while aligning resources with service commitments and SLAs across the organization.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field preferred.
• 5+ years in customer success, account management, or logistics, including at least 2 years in a leadership role
• Proficiency in Microsoft Excel and familiarity with AS/400 or similar operating systems
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent interpersonal, communication, and negotiation skills
• Proven ability to meet deadlines, solve complex problems, and think strategically

Responsibilities

• Lead and mentor a team of CSAs, Customer Account Management Coordinators, and Senior Account Managers for Executive Accounts.
• Act as the primary contact for high-value accounts and foster client relationships.
• Drive performance to meet SLAs, including on-time delivery and customer satisfaction metrics.
• Oversee booking, tracking, and tracing of shipments with regular updates and proactive solutions.
• Collaborate with Operations, Sales, and Logistics to allocate resources and meet service commitments.
• Monitor KPIs such as freight efficiency, revenue growth, and service reliability.
• Identify opportunities to grow accounts by offering additional services.
• Manage escalations, resolve issues, and prevent future disruptions.
• Provide detailed reporting on account health, team performance, and customer feedback.
• Conduct regular team meetings and coaching for professional development.

Skills

Leadership

Account Management

Growth Identification

Cross functional collaboration

Critical thinking

Problem solving

KPI monitoring

Relationship building

Scheduling

Project management

Data analysis

Effective communication

Teamwork

Education

Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field

Tools

Microsoft Excel

AS/400

Job description

Stevens Transport INC. in Dallas, TX seeks a Customer Success Manager to lead a team that manages key accounts, drives growth, and ensures delivery excellence in a temperature‑controlled logistics environment.

You will oversee CSAs, account coordinators, and senior managers, acting as the primary contact for top accounts, while aligning resources with service commitments and SLAs across the organization.