Strategic Logistics Account Manager - Growth & Support

Stevens Transport, Inc.; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Stevens Transport, Inc. in Dallas seeks a National Logistics Account Manager to ensure truckload coverage for customer-awarded freight while actively pursuing additional opportunities.

You will build relationships with an assigned customer base, coordinate with internal teams to balance capacity, and drive on-time performance of 95% or better while relaying load details across divisions. Candidates should have 3+ years in business development, sales, or transportation operations, intermediate

Qualifications

• 3+ years of experience in business development, sales, or transportation operations.
• Intermediate proficiency in Microsoft Excel functions
• Ability to handle high volumes of inbound/outbound email and understanding capacity and network
• Extremely organized and communicative multiple stop deliveries.
• Ability to perform in a deadline-driven environment with rapidly changing priorities.

Responsibilities

• Communicating with assigned customer base as the single point of contact and build relationships
• Working with other internal departments to balance capacity and freight including teams of analysts
• Soliciting additional freight opportunities that eliminate empty miles when necessary
• Researching and attempting to remedy service issues daily
• Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better
• Relaying excess load availability to Brokerage and Rail divisions
• Reviewing EDI data for accuracy before releasing verifications to the customer
• Responsible for close oversight of all internal activities that impact service obligations
• Maintaining key carrier performance indicators
• Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines
• Management of bookings and provide resolution of delayed pickup/delivery, billing, etc.

Skills

Relationship building

Negotiation

KPI monitoring

Data analysis

Scheduling

Project management

Teamwork

Communication

Problem solving

Customer service

Business solicitation

Tools

Excel

Job description

Stevens Transport, Inc. in Dallas seeks a National Logistics Account Manager to ensure truckload coverage for customer-awarded freight while actively pursuing additional opportunities.

You will build relationships with an assigned customer base, coordinate with internal teams to balance capacity, and drive on-time performance of 95% or better while relaying load details across divisions. Candidates should have 3+ years in business development, sales, or transportation operations, intermediate