Student Training & Success Manager

Stevens Transport; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Stevens Transport in Dallas, TX, seeks a Student Training Manager for the Safety Training & Risk Management team. You will lead the student training support functions, guide counselors and planners, and partner with the Driver Training Director to improve retention and completion.

You will manage staff, ensure professional service, and oversee data-driven improvements to training milestones and student engagement. On-site role at Stevens Transport HQ.

Qualifications

• Demonstrated leadership and coaching experience in a fast-paced environment.
• Strong written and verbal communication with diverse stakeholders.
• Ability to analyze performance data and drive improvements.
• Proficient in Microsoft Office applications including Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Provide direct leadership and oversight of the Student Counseling Department and related student training support functions.
• Supervise, coach, and develop Student Training Counselors, Student Planners, and Graduate Yard Coordinator to ensure high-quality student support.
• Partner with the Director of Driver Training to develop and execute student success, retention, engagement, and training completion strategies.
• Monitor student progression through all phases of training and coordinate timely intervention when challenges arise.
• Serve as the primary escalation point for student issues, concerns, complaints, and conflict resolution.
• Develop, implement, and maintain processes, policies, and best practices that support student engagement and accountability.
• Collaborate with Driver Trainers, Training Safety, Recruiting, Operations, and other departments to strengthen communication and the student experience.
• Analyze retention, completion, progression, and satisfaction metrics and provide recommendations for continuous improvement.
• Conduct regular team meetings, performance reviews, coaching sessions, and development discussions with direct reports.
• Ensure accurate, timely, and detailed documentation of student interactions, concerns, action plans, and resolutions.
• Promote a culture of professionalism, accountability, communication, customer service, and continuous improvement.
• Prepare and present departmental performance reports, trends, and recommendations to the Director of Driver Training.
• Identify opportunities to improve the student experience and increase training completion rates.
• Coordinate student planning and graduate yard activities to support an organized transition through training milestones.
• Lead special projects and initiatives as assigned by the Director of Driver Training.

Skills

Leadership

Coaching

Student engagement

Conflict resolution

Performance management

Process improvement

Data analysis

Reporting

Communication

Customer service

Decision making

Cross-functional collaboration

Documentation

Policy interpretation

Strategic planning

Education

High school diploma or equivalent

Bachelor's degree in Business Administration, Human Resources, Education, Transportation, Logistics, or related field preferred

Tools

Excel

Word

Outlook

PowerPoint

Job description

Stevens Transport in Dallas, TX, seeks a Student Training Manager for the Safety Training & Risk Management team. You will lead the student training support functions, guide counselors and planners, and partner with the Driver Training Director to improve retention and completion.

You will manage staff, ensure professional service, and oversee data-driven improvements to training milestones and student engagement. On-site role at Stevens Transport HQ.