On-site Customer Success & Fulfillment Coordinator

Mansfield Energy Corp; Mark (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Mansfield Energy Corp is seeking a Customer Service Coordinator to support customer delivery requests, enter orders into ERP systems, and resolve issues on behalf of customers. You will collaborate with cross-functional teams to ensure timely and accurate service, while maintaining proactive communication with customers throughout the process.

The role emphasizes wheelchair? (Note: no disabilities mentioned) and requires: HS diploma, customer service background, and proficiency with Outlook and

Qualifications

• Customer service experience required.
• Ability to thrive in a team environment.
• Proficiency in Microsoft Outlook and basic Excel.
• Strong communication and problem-solving skills.

Responsibilities

• Provide best-in-class customer service and handle initial fuel delivery requests.
• Enter orders into ERP systems accurately and timely.
• Coordinate with multiple departments to resolve issues for customers.
• Maintain ongoing communication with customers about order status and outcomes.
• Escalate to appropriate groups when extra service is needed and ensure proper handoff.

Skills

Customer service

Team environment

Microsoft Outlook

Excel

Education

High School Diploma

Tools

Microsoft Outlook

Excel

Job description

Mansfield Energy Corp is seeking a Customer Service Coordinator to support customer delivery requests, enter orders into ERP systems, and resolve issues on behalf of customers. You will collaborate with cross-functional teams to ensure timely and accurate service, while maintaining proactive communication with customers throughout the process.

The role emphasizes wheelchair? (Note: no disabilities mentioned) and requires: HS diploma, customer service background, and proficiency with Outlook and