Hybrid Customer Experience Coordinator

Mansfield Oil Company; Mark (IL); On-site; USD 36,000 - 52,000; Full time

Job summary

Mansfield Oil Company is seeking a Customer Service Coordinator to join a dedicated customer team. You will engage with customers for initial fuel-delivery requests, enter orders into ERP systems, and resolve issues on behalf of the customer.

You will collaborate across departments, provide backup support, and ensure timely, accurate delivery of service while maintaining clear communication with customers throughout the process. On-site, 40-hour weeks with potential on-call as needed.

Qualifications

• Customer service experience required.
• Team environment experience preferred.
• Moderate to advanced knowledge of Microsoft Outlook.
• Basic Excel and Outlook proficiency required.

Responsibilities

• Collaborate with team members to support assigned customers.
• Coordinate with departments to resolve operational issues proactively.
• Enter customer orders into the ERP system timely and accurately.
• Maintain communication with customers throughout issue resolution and order status.

Skills

Customer service

Team collaboration

Problem solving

Effective communication

Education

High School Diploma

Tools

Microsoft Outlook

Excel

Job description

Mansfield Oil Company is seeking a Customer Service Coordinator to join a dedicated customer team. You will engage with customers for initial fuel-delivery requests, enter orders into ERP systems, and resolve issues on behalf of the customer.

You will collaborate across departments, provide backup support, and ensure timely, accurate delivery of service while maintaining clear communication with customers throughout the process. On-site, 40-hour weeks with potential on-call as needed.