On-Site Customer Experience Coordinator | $1500 Bonus

Mansfield Oil Company; Redlands (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Vacation time

Sick leave

Full benefits

Job summary

Mansfield Oil Company is seeking a Customer Service professional in California to support assigned customers and coordinate cross‑department actions. The role emphasizes accurate order entry, proactive problem resolution, and clear communication with customers throughout the lifecycle.

The position is 40 hours per week on-site with potential hybrid scheduling after training. Expect the use of ERP systems, carrier coordination, and strong Excel/Outlook skills to manage inquiries and orders.

Qualifications

• Customer service experience required.
• Ability to work in a team environment.
• Moderate to advanced knowledge of Microsoft Outlook.
• Basic Excel and Outlook proficiency required.

Responsibilities

• Collaborate with team members to support assigned customers.
• Coordinate with departments to resolve operational issues for customers.
• Provide back up support across customer team functions for continuity.
• Share best practices with peers across Customer Experience teams.
• Receive customer calls/emails with a warm, helpful attitude.
• Identify customer needs and enter orders into the ERP system accurately.
• Ensure all needs are identified and met through customer engagement.
• Identify and resolve customer problems promptly, communicating throughout.

Skills

Customer service experience

Outlook proficiency

Excel proficiency

Team environment

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Excel

Job description

Mansfield Oil Company is seeking a Customer Service professional in California to support assigned customers and coordinate cross‑department actions. The role emphasizes accurate order entry, proactive problem resolution, and clear communication with customers throughout the lifecycle.

The position is 40 hours per week on-site with potential hybrid scheduling after training. Expect the use of ERP systems, carrier coordination, and strong Excel/Outlook skills to manage inquiries and orders.