On-Site Customer Success & Account Manager

Delfield; Mount Pleasant (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Healthcare

401(k) savings

Wellness Program

Employee discounts

PTO

Training and Development

Holiday Pay

Life Insurance

Job summary

Delfield in Mt. Pleasant, MI is seeking a Customer Service Specialist II to drive a customer-focused, responsive service for assigned accounts. This on-site role requires handling orders, providing timely information, and coordinating with production and distribution to meet customer needs.

You will maintain stocking agreements, track orders and lead times, and communicate clearly by phone and email. The ideal candidate brings strong communication, attention to detail, and teamwork, with

Qualifications

• Effective communication with all levels of the organization.
• High level of attention to detail.
• Strong problem solving and analytical skills.
• Proficient with Outlook, Word, Excel, PowerPoint.
• Ability to function with minimum supervision in a fast-paced environment.
• Strong teamwork and collaboration skills.

Responsibilities

• Enter, monitor and track customer purchase orders; communicate status to customer.
• Provide Best in Class customer support and services to customers.
• Address incoming calls from customers and representatives; manage all aspects of assigned accounts.
• Liaise between customers, production and distribution for specific customers.
• Maintain stocking agreements; enter blanket orders; monitor lead times for timely entry of orders.
• Foster strong relationships with customers and provide regular communications at multiple levels.
• Enter and track orders in the information/processing system.
• Monitor status of account sales orders, lead times, delivery schedules, and returns/replacements.
• Communicate clearly with customers via phone and email; own the account until resolved.
• Assist in training and mentoring less experienced team members.
• Operate in alignment with company core values.

Skills

Strong communication

Attention to detail

Problem solving

MS Office proficiency

Self-motivation

Teamwork

Time management

Adaptability

Tools

Microsoft Office

Job description

Delfield in Mt. Pleasant, MI is seeking a Customer Service Specialist II to drive a customer-focused, responsive service for assigned accounts. This on-site role requires handling orders, providing timely information, and coordinating with production and distribution to meet customer needs.

You will maintain stocking agreements, track orders and lead times, and communicate clearly by phone and email. The ideal candidate brings strong communication, attention to detail, and teamwork, with