Customer Service Specialist (62537)

Delfield; Mount Pleasant (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Healthcare

401(k) savings

Wellness Program

Employee discounts

PTO

Training and Development

Holiday Pay

Life Insurance

Job summary

Delfield in Mt. Pleasant, MI is seeking a Customer Service Specialist II to drive a customer-focused, responsive service for assigned accounts. This on-site role requires handling orders, providing timely information, and coordinating with production and distribution to meet customer needs.

You will maintain stocking agreements, track orders and lead times, and communicate clearly by phone and email. The ideal candidate brings strong communication, attention to detail, and teamwork, with

Qualifications

• Effective communication with all levels of the organization.
• High level of attention to detail.
• Strong problem solving and analytical skills.
• Proficient with Outlook, Word, Excel, PowerPoint.
• Ability to function with minimum supervision in a fast-paced environment.
• Strong teamwork and collaboration skills.

Responsibilities

• Enter, monitor and track customer purchase orders; communicate status to customer.
• Provide Best in Class customer support and services to customers.
• Address incoming calls from customers and representatives; manage all aspects of assigned accounts.
• Liaise between customers, production and distribution for specific customers.
• Maintain stocking agreements; enter blanket orders; monitor lead times for timely entry of orders.
• Foster strong relationships with customers and provide regular communications at multiple levels.
• Enter and track orders in the information/processing system.
• Monitor status of account sales orders, lead times, delivery schedules, and returns/replacements.
• Communicate clearly with customers via phone and email; own the account until resolved.
• Assist in training and mentoring less experienced team members.
• Operate in alignment with company core values.

Skills

Strong communication

Attention to detail

Problem solving

MS Office proficiency

Self-motivation

Teamwork

Time management

Adaptability

Tools

Microsoft Office

Job description

Since 1949, our company has built a reputation for stability, innovation, and delivering best-in-class foodservice equipment. We foster a culture of collaboration, integrity, and a growth mindset, where continuous development of our people, processes, and products drives success. Through empowerment, recognition, and development, we create opportunities for career advancement and personal growth. Here, teamwork is the foundation of our achievements- when you join us, you become part of a united team shaping the future. Bring your talent and passion and grow with us as we win together.

The Customer Service Specialist II helps to drive a customer focused, responsive attitude through to the end user of the market for Delfield. Our Customer Service Specialists provide "Best in Class" service to customers utilizing their knowledge, skills and professionalism. This position provides critical account management support for one or more assigned customers. This position requires the application of Delfield product knowledge to provide accurate and timely information to the customer.

This position is on-site.

Major Accountability

• Account management responsibilities for assigned customers
• Enters, monitors and tracks customer purchase orders and communicates status to customer.
• Provides "Best in Class" customer support and services to our customers

Key Tasks & Responsibilities

• Address incoming calls from customers and representatives and will handle all aspects of assigned accounts.
• Acts as liaison between customers, production and distribution departments related to specific customer.
• Provide account management for assigned customers, including monitoring stocking agreements to ensure appropriate stock is maintained, enter blanket orders to meet stocking agreements, and monitor lead times to ensure orders are entered timely.
• Foster strong relationships with customers, providing regular communication to multiple levels of the customer’s organization.
• Enters and tracks orders in our information/processing system.
• Aware of the status of account sales orders, product lead times, delivery schedules, equipment returns and replacements.
• Communicate clearly with customers through telephone and email, including inquiries and complaints about products and services. Required to take ownership of the customer’s account until a question is answered or an issue is resolved.
• Use sound judgement to resolve customer issues and in some cases offer replacement or upgrade accessories within the established dollar value range.
• Assist in training and mentoring less experienced Custom Service team members.
• Consistently operate in a manner that aligns to the Company Core Values.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Qualifications

Specialized Skills, Knowledge & Abilities

• Strong communication and interpersonal skills to communicate effectively with all levels of the organization, both internally and externally.
• Exhibit a high level of attention to detail
• Strong problem solving and analytical skills
• Proficient Microsoft Office skills (Outlook, Word, Excel, PowerPoint)
• Ability to function with minimum supervision in a fast-paced environment.
• Strong teamwork skills.
• Ability to deal with frequent changes, delays or unexpected events.
• Strong time management skills including the ability to prioritize based on workload and meet established deadline

Our Benefits

We believe that our people are one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events and more…

For more company information, visit www.Delfield.com

• The Delfield Company, LLC. in Mt. Pleasant, MI manufactures and markets a complete line of foodservice equipment for restaurants, hotels, and institutions (including prep tables, undercounter/worktop refrigeration, and blast chillers/freezers) and specializes in custom and reach-in refrigeration. The Welbilt Distribution Center provides logistics for the Welbilt family of brands across the globe. The facilities in Mt. Pleasant are a division of Welbilt, Inc.

The Delfield Company, LLC. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.

This position is open to candidates who are authorized to work and reside in the following states: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virgina, Wisconsin or Wyoming. Due to payroll, tax, and employment law requirements, applicants must be located in one of these states at time of hire.

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