Customer Care & Account Specialist

Distro; Michigan; On-site; USD 34,000 - 46,000; Full time

Job summary

Distro is seeking a Customer Service Representative to join our team in Michigan. You will deliver exceptional service, handle customer inquiries by phone and email, and process orders while managing client accounts.

We're looking for strong communication, problem-solving, and the ability to work efficiently in a fast-paced, high-volume setting to help maintain high customer satisfaction and achieve team goals.

Qualifications

• Proven experience in telephone-based customer service and account management.
• Excellent verbal and written communication skills.
• Strong problem-resolution and analytical skills.
• Demonstrated ability to handle order processing and customer inquiries simultaneously.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via telephone and email.
• Process customer orders accurately and manage client accounts effectively.
• Resolve customer issues and concerns in a timely, efficient, and satisfactory manner.
• Maintain a positive, customer-first attitude while upholding professional standards.
• Work collaboratively in a fast-paced environment to consistently meet individual and team performance targets.

Skills

Phone support

Account management

Communication

Problem solving

Multitasking

Job description

Distro is seeking a Customer Service Representative to join our team in Michigan. You will deliver exceptional service, handle customer inquiries by phone and email, and process orders while managing client accounts.

We're looking for strong communication, problem-solving, and the ability to work efficiently in a fast-paced, high-volume setting to help maintain high customer satisfaction and achieve team goals.