On-Site Customer Service Tech — Connersville, IN

Ingersoll Rand; New Castle (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Ingersoll Rand is hiring a Customer Service Technician to join a cross-functional team in an on-site capacity. The role involves quoting, order entry, and delivering clear delivery schedules while coordinating with internal departments and distributors.

Ideal candidates will have 3+ years in product or customer service and experience with Microsoft Word, Excel, and Power Point. This position offers on-site work with limited travel and a comprehensive benefits package.

Qualifications

• High School diploma or GED required.
• 3+ years of experience in product and/or customer service.
• 1+ years of experience using Microsoft Word, Excel, and Power Point.

Responsibilities

• Run reports to monitor and correct online orders to ensure accurate data.
• Communicate with customers via email, phone, or systems regarding open orders and technical information.
• Coordinate with Shipping, Engineering, Operations, Quality, Product Management, Distributor Development and other departments to ensure clear communication.
• Source information via SAP, lead-time sheets and purchasing tracking log and analyze data to understand trends and communicate the best available information to the customer.
• Work directly with Scheduling to communicate any requests or changes in order book.
• Create and understand the credit and debit process for returns, damaged freight, pricing and various other issues, create quotes for units, parts and repair opportunities.
• Create freight claims for damaged or lost shipments.
• Communicate and support the Sales team with ship dates, sales opportunities and other information that may be pertinent

Skills

Customer service

Communication

Multi-tasking

Analytical thinking

Education

High School diploma or GED

Bachelor's degree preferred

Tools

SAP

Salesforce

Job description

Ingersoll Rand is hiring a Customer Service Technician to join a cross-functional team in an on-site capacity. The role involves quoting, order entry, and delivering clear delivery schedules while coordinating with internal departments and distributors.

Ideal candidates will have 3+ years in product or customer service and experience with Microsoft Word, Excel, and Power Point. This position offers on-site work with limited travel and a comprehensive benefits package.