Onsite Customer Service Technician

Ingersoll Rand; Rushville (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Ingersoll Rand is seeking a Customer Service Technician to join an on-site team in Connersville, IN. The successful candidate will engage with internal and external customers, issue quotations, enter orders, and share delivery schedules daily.

They will collaborate with Shipping, Engineering, Operations, Quality, Product Management and distributors to ensure seamless communication. The role requires a High School diploma or GED, 3+ years in customer service, and proficiency with Word, Excel, and

Qualifications

• High School diploma or GED required.
• 3+ years of experience in product and/or customer service.
• 1+ years of experience using Microsoft Word, Excel, and Power Point.

Responsibilities

• Run reports to monitor and correct on line orders to ensure accurate data.
• Communicate with customers via email, Sales Force or telephone regarding open orders, technical information and support in understanding the product.
• Work with the Shipping, Engineering, Operations, Quality, Product Management, Distributor Development and other pertinent departments to ensure excellent communication.
• Source information via SAP, lead-time sheets and purchasing tracking log and analyze data to understand trends and communicate the best available information to the customer.
• Work directly with Scheduling to communicate any requests or changes in order book
• Create and understand the credit and debit process for returns, damaged freight, pricing and various other issues, create quotes for units, parts and repair opportunities
• Create freight claims for damaged or lost shipments
• Communicate and support the Sales team with ship dates, sales opportunities and other information that may be pertinent

Skills

Customer service

Communication

MS Word

MS Excel

MS PowerPoint

Education

Bachelor's degree preferred

Tools

SAP

Salesforce

Job description

Ingersoll Rand is seeking a Customer Service Technician to join an on-site team in Connersville, IN. The successful candidate will engage with internal and external customers, issue quotations, enter orders, and share delivery schedules daily.

They will collaborate with Shipping, Engineering, Operations, Quality, Product Management and distributors to ensure seamless communication. The role requires a High School diploma or GED, 3+ years in customer service, and proficiency with Word, Excel, and