On-site Customer Service & Sales Support Specialist

Davis Furniture Industries; High Point (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Profit Sharing

Weekly Pay

Excellent health insurance

Dental and vision plans

Life insurance

Short-term and Long-term disability

Referral program

Paid holidays

Job summary

Davis Furniture Industries is seeking a Customer Service & Sales Support Representative to assist dealer partners through the entire order process. You will respond to inquiries, prepare quotations, review orders, and coordinate with Sales, Engineering, Credit, Manufacturing, and Shipping to ensure accurate, on-time deliveries.

The ideal candidate has 3+ years in customer service or sales support, strong communication skills, and experience with ERP/CRM systems.

Qualifications

• 3+ years of experience in Customer Service, Sales Support, Order Management, or Project Coordination.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects, orders, and priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Experience with ERP, CRM, or order-processing systems preferred.
• College degree or equivalent combination of education and relevant experience.

Responsibilities

• Serve as a primary point of contact for dealer inquiries by email and phone.
• Provide pre-sale support related to products, pricing, specifications, lead times, and order requirements.
• Prepare product quotations and supporting documentation.
• Review purchase orders, specifications, drawings, finishes, and project information for accuracy.
• Provide order acknowledgments, status updates, and project information.
• Coordinate with Sales, Engineering, Credit, Manufacturing, and Shipping for timely order processing.
• Identify and resolve customer concerns, maintaining ownership until resolution.
• Build relationships with dealer partners and internal teams through professional communication.
• All other duties as assigned.

Skills

Customer Service

Sales Support

Order Management

Project Coordination

Verbal & written communication

Education

College degree

Tools

Microsoft Office

ERP

CRM systems

Job description

Davis Furniture Industries is seeking a Customer Service & Sales Support Representative to assist dealer partners through the entire order process. You will respond to inquiries, prepare quotations, review orders, and coordinate with Sales, Engineering, Credit, Manufacturing, and Shipping to ensure accurate, on-time deliveries.

The ideal candidate has 3+ years in customer service or sales support, strong communication skills, and experience with ERP/CRM systems.