Customer Service Representative

Riverside Furniture Corporation; High Point (NC); On-site; USD 40,000 - 56,000; Full time

Job summary

Riverside Furniture Corporation in High Point, NC is seeking a Customer Service Representative to support our sales team and customers. You will enter and maintain sales orders, coordinate with supply chain, and resolve issues to ensure on-time shipments.

The ideal candidate has 2+ years in customer service or order management, experience with ERP/B2B systems, and strong communication and Excel skills to support a fast-paced environment.

Qualifications

• 2+ years in customer service or order management
• Experience with EDI transaction sets and EDI order processing
• Familiarity with NetSuite ERP
• Proficiency in Microsoft Excel, Outlook, and Word
• Strong organizational and time-management skills
• Excellent written and verbal communication
• Ability to work independently and in a fast-paced cross-functional team
• Customer-first mindset and professional demeanor

Responsibilities

• Support sales reps and customers by managing order flow and inquiries
• Enter, review, and maintain sales orders for accuracy
• Identify and resolve issues delaying fulfillment or shipment
• Coordinate delivery schedules with supply chain and distribution
• Answer calls regarding order status, parts, product issues or concerns
• Work with Supply Chain on direct container orders and billing
• Monitor customer EDI transactions and acknowledgments
• Maintain organized records of orders and resolutions
• Use NetSuite (ERP), Magento (B2B) and MS Office to manage data

Skills

Customer service

Order management

EDI processing

Excel

Communication

Cross-functional teamwork

Tools

NetSuite ERP

Magento (B2B)

Microsoft Excel

Outlook

Word

Job description

The Customer Service Representative will be responsible for supporting our sales team and customer base across assigned territories. This role is responsible for entering and maintaining sales orders, resolving issues to ensure timely and accurate shipments, and acting as a key liaison between sales, supply chain, and distribution. The ideal candidate thrives in a fast-paced environment, brings strong organizational and communication skills, and has experience supporting ERP & B2B operations—preferably in the furniture industry.

Roles and Responsibilities:

• Support a group of sales representatives and their customers by managing order flow and responding to inquiries
• Enter, review, and maintain sales orders to ensure accuracy and alignment with customer requirements
• Proactively identify and resolve issues that may delay or disrupt order fulfillment or shipment
• Collaborate closely with the supply chain and distribution teams to coordinate delivery schedules and resolve inventory or logistics challenges
• Answer and manage customer calls regarding new or existing order status, replacement parts, product issues or concerns, etc.
• Work closely with Supply Chain Team on direct container orders to ensure timely delivery to customer carriers and subsequent billing documents are processed
• Monitor customer EDI transactions and acknowledgments
• Maintain organized records of customer orders, communications, requirements and problem resolution steps
• Use internal systems, including NetSuite (ERP), Magento (B2B) and Microsoft Office applications to manage and track order data

Skills/Qualifications:

• 2+ years in a customer service or order management role, ideally in a wholesale or manufacturing environment, furniture industry experience, a plus
• Experience working with EDI transaction sets and understanding of EDI order processing
• Familiarity with NetSuite ERP, a plus
• Proficiency in Microsoft Excel, Outlook, and Word
• Strong organizational skills and excellent time management abilities
• Exceptional communication skills—both written and verbal
• Demonstrated ability to work both independently and as part of a fast-paced, cross-functional team
• Customer-first mindset with a positive, professional demeanor