Customer Service Representative

Davis Furniture Industries; High Point (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Profit Sharing

Weekly Pay

Excellent health insurance

Dental and vision plans

Life insurance

Short-term and Long-term disability

Referral program

Paid holidays

Job summary

Davis Furniture Industries is seeking a Customer Service & Sales Support Representative to assist dealer partners through the entire order process. You will respond to inquiries, prepare quotations, review orders, and coordinate with Sales, Engineering, Credit, Manufacturing, and Shipping to ensure accurate, on-time deliveries.

The ideal candidate has 3+ years in customer service or sales support, strong communication skills, and experience with ERP/CRM systems.

Qualifications

• 3+ years of experience in Customer Service, Sales Support, Order Management, or Project Coordination.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects, orders, and priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Experience with ERP, CRM, or order-processing systems preferred.
• College degree or equivalent combination of education and relevant experience.

Responsibilities

• Serve as a primary point of contact for dealer inquiries by email and phone.
• Provide pre-sale support related to products, pricing, specifications, lead times, and order requirements.
• Prepare product quotations and supporting documentation.
• Review purchase orders, specifications, drawings, finishes, and project information for accuracy.
• Provide order acknowledgments, status updates, and project information.
• Coordinate with Sales, Engineering, Credit, Manufacturing, and Shipping for timely order processing.
• Identify and resolve customer concerns, maintaining ownership until resolution.
• Build relationships with dealer partners and internal teams through professional communication.
• All other duties as assigned.

Skills

Customer Service

Sales Support

Order Management

Project Coordination

Verbal & written communication

Education

College degree

Tools

Microsoft Office

ERP

CRM systems

Job description

Description

General Summary

We are seeking a highly motivated, detail-oriented Customer Service & Sales Support Representative to support our dealer partners throughout the sales and order process. This role serves as a key point of contact for customers, providing responsive support with product questions, quotations, order processing, project requirements, and order status.

The ideal candidate is proactive, organized, and customer-focused, with excellent communication skills and a strong commitment to accuracy, follow-through, and providing an exceptional customer experience.

This is a full-time (hourly), on-site position, five days per week. Consistent and punctual attendance is required.

Responsibilities

• Serve as a primary point of contact for dealers, responding to customer inquiries by email and phone in a timely and professional manner.
• Provide pre-sale support related to products, pricing, specifications, lead times, and order requirements.
• Prepare product quotations and supporting documentation.
• Review purchase orders, specifications, drawings, finishes, and project information for accuracy and completeness.
• Provide order acknowledgments, status updates, and other important project information.
• Coordinate with Sales, Engineering, Credit, Manufacturing, and Shipping to support accurate and timely order processing.
• Proactively identify and resolve customer concerns, maintaining ownership through resolution.
• Build positive relationships with dealer partners and internal teams through responsive, accurate, and professional communication.
• All other duties as assigned

Requirements

Education, Experience, Skills and Abilities for Consideration as a Candidate

• 3+ years of experience in Customer Service, Sales Support, Order Management, Project Coordination, or a related field preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects, orders, and priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Proficiency with Microsoft Office and experience with ERP, CRM, or order-processing systems preferred.
• Contract furniture, commercial furniture, or made-to-order manufacturing experience is a plus.
• College degree or equivalent combination of education and relevant experience.

Benefits

• 401(k)
• Profit Sharing
• Weekly Pay
• Excellent health insurance
• Dental and vision plans
• Life insurance
• Short-term and Long-term disability
• Referral program
• Paid holidays

Davis Furniture Industries is a leading, design-driven contract furniture manufacturer, family-owned for over 75 years. Davis Furniture offers competitive pay and benefits in an excellent, drug-free working environment, and is an EEO/AA Employer.