On Site Customer Service Representative

Island Appliance Repair; Leland (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

401(k)

Company parties

Dental insurance

Job summary

Island Appliance Repair is seeking an Office Customer Service Representative to be a key member of the team, handling service requests and customer complaints with courtesy and respect. This non-remote role requires traveling to the office as scheduled and contributing to high levels of customer satisfaction.

Responsibilities include handling calls, assisting with marketing and sales for additional work, and processing work orders while maintaining strong data entry and communication skills.

Qualifications

• Minimum one year admin experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive attitude and team player who can work independently.
• Must have reliable transportation to office.

Responsibilities

• Receive incoming calls in professional and courteous manner.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls, and respond to customer complaints.
• Perform other duties as needed including cross-training in related positions.

Skills

Admin experience

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• 401(k)
• Company parties
• Dental insurance

As a Office Customer Service Representative, you are a key member of the team and represent our company on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. This position is NOT a work from home position and requires that you travel to our office as scheduled.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Minimum one year admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
• Must have reliable transportation to and from Office
• Must be somewhat familiar with Wilmington and surrounding areas.

Benefits:

Benefits offered after wait period